PSY 3102 Study Guide - Nonverbal Communication, Background Noise, Information Overload
Document Summary
Benefits of the study of perception, listening, self-concept, and self esteem. Become aware that perception is largely personal choice. Learn to identify erroneous perception and cause and develop methods to limit. Learn skills to improve listening and empathic responding. Increase awareness of how self-esteem and self-concept can affect communication. Develop ideas for how to improve self-esteem. Defining listening: process of making sense out of what is being heard. Includes selecting attending, understanding, and remembering, and responding. Selecting: focus on words and nonverbal vs. background noise. Attending: tend to attend to sounds/messages relating to interest or needs. Long term memory (unlimited): repetition fixes items into the long term. Responding: verbal or nonverbal behaviours that confirm understanding of message. Estimated that 12% of people were paying attention in class. Personal agenda: can cause tuning out and attending to what we are going to say next. Overcome by awareness of drifting and shift focus back.
