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Section III.rtf

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Factors Influencing Interpersonal RelationsPart IIIBenefits of the study of perception listening selfconcept and self esteemBecome aware that perception is largely personal choiceLearn to identify erroneous perception and cause and develop methods to limitIntegrate different elements of selfconceptLearn skills to improve listening and empathic respondingIncrease awareness of how selfesteem and selfconcept can affect communication Develop ideas for how to improve selfesteemCHECK Assessing Listening Behavior Supplemental MaterialDefining Listening Process of making sense out of what is being heardIncludes selecting attending understanding and remembering and respondingHearing Physiological process of decoding soundsSelecting Focus on words and nonverbal vs Background noiseAttending Tend to attend to soundsmessages relating to interest or needsUnderstanding Assign meaning to sounds and wordsRemembering To recall information Short Term Memory limited 7 2 itemsLong Term Memory unlimited Repetition fixes items into the long termResponding Verbal or nonverbal behaviours that confirm understanding of messageEstimated that 12 of people were paying attention in class Listening BarriersTracking and remembering thingsSelffocus Personal Agenda Can cause tuning out and attending to what we are going to say next Overcome by awareness of drifting and shift focus backEmotional Noise Emotional arousal makes it hard to focus May be aroused by objectionable word or concepts Overcome by effort to stay on subjectCriticizing the speaker Judging the speaker vs message Overcome by focus on messageInformation Rate We thin fast then people speak 600800 though pm 125 talked oCan lead to tuning out daydreaming illusion of concentration Overcome by using extra time to summarize messageInformation overload Bombardment of info Overcome by checking nonverbals of receiver External noise Distractions auditory and internal compete for attention Overcome by minimizing noise Learning as a skillThe skill learning Process1Unconscious incompetence We dont know that we dont know2Conscious incompetence We know the dont know3Conscious Competence We know a skill yet must think and work deliberately to perform it 4Unconscious Competence The performance of skill has become second nature to ndus 2 nature actionListening ResponsesType A Response AdvisingExplain logically and give advice on what to doSets up false relationship AdvisorKnowledgeable AdviseeNot knowledgeableMore likely adopted by men socialized to do soType B Response ArgumentativeThis response is argumentative autocration and belittling to the speaker It may be punitive and threatening It blames speakers for their problems as a result it tends to make the spearker feel wrong and stupidType C Response PreachingIn this response the listner preaches tries to set standards and tries to make the spear fix and adjust The listener is moralistic and emphasizes social normsTend to produce feelings of guilt and shame Type D describes listener who look for explanations in an emotionally detached manner They may give irrelevant response Change the subject asks a question or probe to satisfy their own curiously not help the speaker These listener might get defensive when they hear a speakers problem and say I couldnt help it It wasnt my faultType E This response is social and friendly and might encourage further expression The listener hears the content of a speakers statement but tends to ignore or water down feelings lacks true feelingType F FeelingThis response shows the listener can see the world through the other persons eyes The listener reflects back to the speakers These responses are often made tentatively in to open up further communication If the suggested feelings are wrong the speaker can still see the listener is trying to understand and is likely to say No that no it exactly Then together they might explore the real emotional landscapeType G response adds to the speakers selfawareness It might provide speaker with a valuable insight Type G response is riskier than Type F since if the interpretation is wrong the speaker might feel the listener is analyzingnot emphasizing Usually only appropriate when you are close to the individualType H Ideal Human RelationCommunication where each person accepts others feelings and helps other growMutual sharing and ideal in long term intimate relationshipDifferences are accepted respected appreciated thNovember 15Interpersonal Behaviour
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