CCT322H5 Final: 2010 Exam Question 4
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1 Feb 2012
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Although many companies strive for quality, it is not always simple. Companies must strive for maximum internal and external customer satisfaction. Companies must engage in continuous improvement; constantly trying to improve the way things are done so the customer is better satisfied. Thus, as we can see, the driving force is customer satisfaction. Some influences in the environment may prevent you from achieving tqm from the marketing of an it product or service. Depend on meaningful measures of quality, along with price: motorola ensure that their suppliers are credible and produce high quality parts for their phones.