CCT324H5 Study Guide - Final Guide: Milgram Experiment, Hierarchical Organization, Organisation Climate

• School: UTM
• Department: Communication, Culture and Technology
• Course: CCT324H5
• Professor: Olga L Tabunshchikova

Document Summary

> to achieve a common goal or set of goals. = a field of study that looks at the impact that individuals, groups, and structure have on behaviour within organizations. Aim is to apply such knowledge toward improving organizational effectiveness. Relevant anywhere (ppl come together and share experiences, work on goals, or meet to solve problems) Focuses on how to improve productivity, reduce absenteeism, turnover, and deviant workplace behaviour, and increase organizational citizenship behaviour and job satisfaction. > systematic study: looking at relationships attempting to attribute causes/effects & drawing conclusions based on scientific evidence. There are rules (written & unwritten) in almost every setting. Bases managerial decisions on the best available scientific evidence. Vast (cid:373)ajo(cid:396)it(cid:455) of (cid:373)a(cid:374)age(cid:373)e(cid:374)t de(cid:272)isio(cid:374)s a(cid:396)e (cid:373)ade (cid:862)o(cid:374) the fl(cid:455)(cid:863) (cid:449)ith little o(cid:396) (cid:374)o systematic study of available evidence. > humans are very complex, thus there are few universal principles to explain ob. > contingency approach: considers behaviour within the context in which it occurs.