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Communication, Culture and Technology
Mike Jones

CCT355 Terminology Application Programming Interface  = a system of tools and resources in an operating system, enabling developers to create software applications  Makes interactivity possible (ex. think of a waiter- communicates menu choice to the kitchen)  Ex. buying an airline ticket Benchmarking  comparing one's business processes and performance metrics to industry bests and best practices from other companies Bullwhip Effect  distribution channel phenomenon in which forecasts yield supply chain inefficiencies  occurs when distorted product demand information passes from one entity to the next throughout the supply chain Business Process Re-engineering  the process or activity of restructuring a company's organization and methods, especially to exploit the capabilities of computers Cold, Warm, & Hot Sites  Cold sites = a business location that is used for backup in the event of a disruptive operational disaster at the normal business site > Does not necessarily have equipment to resume prompt operations  Warm sites = compromise between hot and cold; a smaller scale > Recovery will be delayed; backups might be several days old  Hot sites = a commercial disaster recovery service that allows a business to continue computer and network operations in the event of a computer or equipment disaster > has all the equipment needed for the enterprise to continue operation (including office space and furniture, telephone jacks and computer equipment) Digital Dashboards  an electronic interface & information management tool that is used to track KPIs, metrics, and other key data points relevant to a business Feature Creep  a tendency for product or project requirements to increase during development beyond those originally foreseen Key Performance Indicators  = a quantifiable measure used to evaluate the success of an organization, employee, etc., in meeting objectives for performance Phishing  = obtaining info by disguising as trustworthy entity  Ex. Microsoft calling about your computer to get you to hand over info Public Key Encryption  Semantic Web  a proposed development of the World Wide Web in which data in web pages is structured and tagged in such a way that it can be read directly by computers Service Oriented Architecture (SOA)  a collection of services which communicate with each other Software as a Service (SaaS)  a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted  1 of 3 categories of cloud computing (IaaS and PaaS)  Ex. Adobe Creative Suite Service Level Agreements (SLA)  a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider  specifically defines what the customer will recieve Electronic Data Interchange (EDI)  = the electronic interchange of business information using a standardized format; a process which allows one company to send information to another company electronically rather than with paper Intelligent Agents  = an autonomous entity which observes through sensors and acts upon an environment using actuators (i.e. it is an agent) and directs its activity towards achieving goals (i.e. it is "rational", as defined in economics) Blockchains  a digital ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly. “Garbage can” model of decision making  an irrational model of decision-making, which assumes that problems, solutions and participants are disconnected and exist as separate organizational streams. Choice opportunities are initiated by the organization, but none or few problems may be solved in the process and then only by chance Fuzzy Logic  an approach to computing based on "degrees of truth" rather than the usual "true or false" (1 or 0) Boolean logic on which the modern computer is based ISO 9000  = a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality assurance system for manufacturing and service industries  are not specific to any one industry and can be applied to organizations of any size Unified Modeling Language (UM
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