Syllabus balances explicit and tacit knowledge – tacit is knowledge that's difficult to write down,
visualize or transfer from one person to another; explicit is: that has been articulated, codified,
and stored in certain media. It can be readily transmitted to others
• SMCR Model of Communication
Synchronous = right away (telephone) vs. Asynchronous(not right away email) on model
Push vs Pull on model
o (Agent) (Action) (Object)
o Agent performs the action, object has the action done to it
o It is how you normally speak
o In speech (or dialogue) some parts are left out and the receiver is expected to know
what they are.
o Active voice is typically more explicit, shorter, and easier for English speakers to
o Active Voice:
o Why did the chicken cross the road?
o I wrote the software to implement the web site.
o (Object) (Action) (Agent)
o It “feels” more formal
o In speech (or dialogue) some parts are frequently left out and the receiver is expected
to know what they are.
o Passive voice is often used to avoid use of the first person
o Passive Voice:
o Contains a form of the verb “to be”
o Eg: is, are, am, was, were, has been, have been, had been, will be, will have been, being)
o The verb is followed by a past participle
o The past participle is a verb form that frequently ends in “-ed”
o Passive Voice:
o Why was the road crossed by the chicken?
o The software was written to manage the web site.
• Lists – In lists of adjectives; use where an “and” or an “or” would be appropriate
• The last two elements of the list retain the conjunction, and lose the comma.
(Unless you are in Oxford or the USA.)
– Alternatives include “;” and enumerators inside parentheses
• Joining two sentences (using conjunctions such as “and”, “or”, “but”, “while” and “yet”)
– You may sometimes use a “;” instead of a comma, without the conjunction.
– This rule is frequently ignored by professional writers.
• Used in pairs to delineate an interesting, but unnecessary, piece of text.
– Alternatives include parentheses, dashes and sometimes quotation marks.
– One of the pair can be dropped if the piece of text occurs at the very beginning or end of
• To improve readability
– The reader usually interprets the comma as a “pause”.
– Try reading the sentence out loud and see if putting a pause into the sentence makes it
easier to unders