MGM101H5 Study Guide - Final Guide: Customer Service, Operations Management, E-Book
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MGM101H5 Full Course Notes
Verified Note
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Document Summary
Ebook chapter 1 and 2 (intro to management and business ) Where to focus when leading through uncertainty linda hasenfratz and rebecca. International market entrepreneurs discussing topics such as artificial intelligence talent shortage, geopolitical issues and more. Functions of management: planning, organizing, leading and developing, controlling. Frontline manger (shitty manger first the worst: customer service manger, does not manage other managers, assembly line manager. Functional manager: you manage other managers, manger of marketing department, vp of sales. General manger: also manages mangers, understands how all the functions, relate and work together. Directly connected to the organizations benefits eg: the general public, government, local communities, shareholders, suppliers, employees, creditors, the firm itself. A value proposition is a business or marketing statement that a company uses to summarize why a consumer should buy a product or use a service. business article- ultra-low cost airline coming to the gtha .
