WGS210H5 Study Guide - Final Guide: Trans Woman, Gender Binary, Racialization
2 Apr 2016
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How racialization shapes emotional labour for call centers in india: serve customers in the us or. Canada and are expected to handle their emotions while dealing with racist customers, it involves national identity management which is pretending to be a certain type of north american, call center work in north. America is considered to be deskilled feminized work, as employees are expected to be deferential, which is considered feminized and racialized behaviour, emotional labour requires the production and consumption of workers identity as part of the customer service experience. Example of a situation influenced by hegemonic familial ideology of caregiving:
