Final Exam notes Chapter 10.docx

5 Pages
109 Views
Unlock Document

Department
Management (MGH)
Course
MGHB02H3
Professor
Anna Nagy
Semester
Fall

Description
Communication Communication process Communication - process by which information is exchanged between a sender and a receiver Effective communication - occurs when the right people receive the right information in a timely manner Basics of Organization Communication Communication by Strict Chain of Command (lines of authority and formal reporting relationships  Downward communication - information that flows from the top of the organization toward the bottom  Upward communication - information that flows from the bottom of the organization toward the top  Horizontal communication - information that flows between departments or functional units, usually as means of coordinating effort Deficiencies in the Chain of Command  Informal communication - informal interaction helps people accomplish their jobs more effectively and not all communication benefits the organization  Filtering - tendency for a message to be watered down or stopped during transmission; upward filtering occurs because employees are afraid that their boss will use information against them; downward filtering is due to time pressures or simple lack of attention to detail but more sinister motives may be at work; Open door policy - opportunity for employees to c ommunicate directly with a manager without going through chain of command  Slowness - slower for horizontal communication Barriers to communication  Conflicting Role Demands - balancing the role of attending to both task and socio- emotional functions  Mum Effect - tendency to avoid communicating unfavorable news to others Grapevine/rumors  Grapevine is the informal communication network that exists in any organization  Extraverts are more likely to participate and people who lack self-esteem.  The physical location of members is also related to their opportunity to both receive and transmit news via the vine  Rumors - an unverified belief that is in general circulation Verbal Communication Jargon - specialized language used by job holders or members of particular occupations or organizations Non-verbal Communication  The transmission of messages by some medium other than speech or writing  Body Language - non-verbal communication by means of a sender‟s bodily motions, facial expressions or physical location. Senders communicate liking and interest in the receiver when they: o Position themselves physically close to the receiver o Touch the receiver during the interaction o Maintain eye contact with the receiver o Lean forward during the interaction o Direct the torso toward the receiver o Relaxation is demonstrated by: the casual, asymmetrical placement of arms and legs, a reclining, non-erect seating position and a lack of fidgeting and nervous activity  Props, Artifacts and Costumes o Office décor and Arrangement o Does clothing communicate Communication Channels Email Etiquette  Grammar Fascists  Greetings and Salutations  Using all Caps makes it appear as though you are shouting. The same is true for exclamation points  “It can‟t hurt to ask”  “I don‟t mean to  Emoticons  Receipt on Read  Forwarding  Keep emails simple  Avoid shellfish pizza incidents (allergies) Information Overload Gender/cultural differences Gender  Getting credit  Confidence and boasting  Asking questions  Apologies  Feedback  Compliments  Ritual opposition  Managing up and down  Indirectness Cross Cultural Communication  Language Differences – communication is generally better between individuals or groups who share similar cultural values. This is mor
More Less

Related notes for MGHB02H3

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit