Chapter 5 Review questions

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Department
Management (MGH)
Course
MGHB02H3
Professor
Ted Mock
Semester
Summer

Description
Exam Name___________________________________ SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 1) Specific goals are goals that specify an exact level of achievement for people to accomplish 1) in a particular __________. 2) __________ is the first and most basic level of emotional intelligence. 2) TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 3) Motivation and engagement are pretty much the same thing. 3) ESSAY. Write your answer in the space provided or on a separate sheet of paper. 4) According to McClelland's theory, what are the main characteristics of individuals who are high in need of achievement? What types of jobs would likely motivate them? SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 5) A controversy exists as to whether the provision of __________ rewards for task 5) performance might damage intrinsic motivation. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 6) What factors contribute to people's engagement at work? 6) A) meaningfulness, safety, availability B) meaningfulness, safety, attention C) availability, attention, absorption D) safety, attention, absorption E) meaningfulness, attention, absorption TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 7) Emotional intelligence predicts academic performance. 7) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 8) When a task is straightforward, a specific, high __________ goal results in higher 8) performance than a do your best goal. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 9) You have two coworkers who you like to work with because they are hard workers. Sal says he 9) works hard because of the pay and benefits. Trisha says she works hard because the job gives her feelings of achievement and accomplishment. What can you say about your two coworkers? A) Sal has intrinsic motivation and Trisha is engaged B) Sal is engaged and Trisha is engaged C) Sal has extrinsic motivation and Trisha is engaged D) Sal has extrinsic motivation and Trisha has extrinsic motivation E) Sal has extrinsic motivation and Trisha has intrinsic motivation 1 TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 10) The effect of goals on performance is strongest when individuals have high goal commitment. 10) ESSAY. Write your answer in the space provided or on a separate sheet of paper. 11) Compare and contrast the motivation theories of Maslow and Alderfer. What advice would you have for a Canadian manager with respect to applying these theories in their workplace? TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 12) Individuals with a learning goal orientation are most concerned about demonstrating their 12) competence in performing a task. ESSAY. Write your answer in the space provided or on a separate sheet of paper. 13) What is engagement and disengagement and what are the components of engagement? SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 14) Several recent surveys indicate that there is a deepening __________ among Canadian 14) employees. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 15) Which of the following statements about persons with high need for achievement is least accurate? 15) A) High need achievers prefer situations in which they can take personal responsibility for outcomes. B) High need achievers tend to seek out performance feedback. C) High need achievers tend to set extremely difficult goals for themselves. D) High need for achievement can be acquired through training. E) High need achievers tend to excel in sales jobs. ESSAY. Write your answer in the space provided or on a separate sheet of paper. 16) Discuss the extent to which each of the theories of motivation translate across cultures. SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 17) The theories of Maslow, Alderfer, and McClelland are classified as __________ theories of 17) motivation. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 18) Two important components of employee engagement are attention and availability. 18) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 19) Goal orientation has been found to be a stable __________. 19) 2 MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 20) Alderfer's existence needs correspond closely to Maslow's 20) A) growth needs. B) sel- actualization needs. C) esteem needs. D) physiological needs. E) belongingness needs. 21) According to Maslow, once an individual has fulfilled his or her belongingness needs, the 21) __________ needs become motivating. A) safety B) esteem C) affiliation D) physiological E) relatedness 22) Research has found that general cognitive ability 22) A) does not predict learning, training success, or job performance. B) predicts learning and training success but not job performance. C) predicts learning and job performance but not training success. D) predicts training success and job performance but not learning. E) predicts learning, training success, and job performance. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 23) In the goal setting study conducted at Weyerhaeuser Company, the drivers were assigned a specific 23) high learning goal. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 24) The ability to accurately identify emotions in people's faces and nonverbal behaviour is an example 24) of the A) integration and assimilation of emotions. B) knowledge and understanding of emotions. C) management of emotions. D) perception of emotions. E) diagnosis of emotions. 25) According to McClelland, which need profile characterizes the most effective managers? 25) A) High power, high affiliation B) High achievement, high affiliation C) Low affiliation, high achievement D) High power, low affiliation E) High achievement, low power 3 26) Alderfer differs from Maslow in that his ERG theory assumes 26) A) the least concrete needs become more desired as they are fulfilled. B) growth needs can be completely satisfied just as existence and relatedness needs can be. C) a rigid hierarchy of needs exists. D) a lower level need must be gratified before a less concrete need becomes operative. E) if higher level needs are strong but ungratified, individuals will increase their desire for the gratification of lower level needs. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 27) High need for achievement is the need profile most consistently predictive of success as a manager. 27) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 28) Being able to calm oneself when angry or lower the anxiety of another person is an example of 28) A) knowledge and understanding of emotions. B) management of emotions. C) integration and assimilation of emotions. D) general cognitive ability. E) perception of emotions. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 29) Researchers have argued that making intrinsic rewards contingent upon performance can reduce 29) extrinsic motivation. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 30) What is employee engagement? 30) A) the extent to which an individual immerses his or her true self into his or her work roles B) the ability to understand and manage one's own and oth
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