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University of Toronto Scarborough
Management (MGH)
Julie Mc Carthy

MGTB29 C HP . 13 C ONFLICT & S TRESS P .455-472 What is Conflict? Interpersonal Conflict: process that occurs when one person, group, or organizational subunit frustrates goal attainment of another - antagonistic attitudes and behaviours Attitudes Causes of Organizational Conflict p.445-447 Group Identification and Intergroup Bias - ppl have tendency to develop more positive view of own in-group - less positive view of out-group which not member - intergroup bias occurs bc self-esteem - identification with success of own group and disassociate failures of out-group boost self- esteem and comfort feelings of social solidarity - groups or classes ppl identify by personal characteristics, job function, job level - differences bw groups accentuated by real differences in power, clients served, opportunity etc. - organizations pay attention to managing bw teams Interdependence when mutually dependent on each other to accomplish own goals, potential conflict exists - sets conflict for 2 reasons: 1. Necessitates interaction bw parties to coordinate interests 2. Each party has some power over the other - provides good basis for collaboration through mutual assistance Differences in Power, Status, and Culture Power Dependence not mutual but one way increases conflict potential Hostility and antagonism symptoms of conflict Status Little impetus for conflict when lower status depends on higher status Organization way of work, most socialized to expect it Design of work may have lower status giving orders to higher status Higher might resent reversal of usual lines of influence Culture Clash in beliefs and values result in overt conflict Ambiguity - formal and informal rules governing interaction break down - hard to assign praise or blame when hard to see who responsible for what - performance criteria conflict bw managers and employees - open-ended assignment susceptible to variety of interpretations Scarce Resources - process of power jockeying - limited budget, secretarial support, lab space etc. - turns latent or disguised conflict into overt conflict Types of Conflict p.447-448 Relationship conflict: interpersonal tensions among individuals that have to do with their relationships, not the task at hand; personality clashes etc.
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