Book Notes

7 Pages

Management (MGH)
Course Code

This preview shows pages 1 and half of page 2. Sign up to view the full 7 pages of the document.
Chapter 10: Communication What Is Communication? Communication: The process by which information is exchanged between a sender and a receiver. Effective Communication: Occurs when the right people receive the right information in a timely manner. Communication by Strict Chain of Command There are 3 main forms of communication under the chain of command: o Downward Communication: Flows from the top of the organization toward the bottom. (Ex: VP -> Plant Manager -> Production Manager -> Subordinates) directives and objectives usually flow down o Upward Communication: Flows from the bottom of the organization toward the top. (Ex: Engineer -> Research Manager -> VP) ideas usually flow up o Horizontal Communication: Occurs between departments or functional units, usually as a means of coordinating effort Deficiencies in The Chain of Command Informal Communication o Chain of command fails to consider informal communication between members Filtering o Filtering is the tendency for a message to be watered down or stopped altogether at some point during transmission according to the environment, nature of subject, and person you are speaking with o Upward filtering occurs when employees are afraid their boss will use the information against them o Downward filtering occurs due to time pressures or, usually because managers usually only pass down enough so that they can maintain an edge over them o To inhibit upward filtering, managers establish an open door policy where any employee below them can communicate directly to them without going through the chain of command Slowness o Takes time for information to relay upwards and downwards, but even longer to go horizontally between departments (cross-functional teams combat this slowness) How good is Manager-Employee Communication? Managers and Employees differ in their perceptions of: how employees should allocate their time, how long it takes to learn a job, importance of pay, authority of an employee, employee skills and abilities, and managers leadership style suggests
More Less
Unlock Document

Only pages 1 and half of page 2 are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.