txtbook ch10

9 Pages
Unlock Document

University of Toronto Scarborough
Management (MGH)

Chapter Ten-Communication What is Communication? Communication- the process by which info is exchanged bt a sender and a receiver Interpersonal communication- exchange of info bt people The simplest prototype for interpersonal communication is one-on-one exchange bt two individuals Encoding and decoding prone to much error when the msg is inherently ambiguous or emotional Effective communication-the right ppl receive the right info in a timely manner Basics of Organizational Communication Communication by Strict Chain of Command Chain of command- lines of authority and formal reporting relationships Downward communication-info that flows from the top of the organization towards the bottom o Ie. VP instruct manager to start manufacture new product, manager then tells supervisor, who tells workers Upward communication-info that flows from the bottom of the organization toward the top o Ie. Engineer want to use a new formula, pass on info to the manager, who pass into to VP Horizontal communication-info that flows bt departments or functional units, usually as a 1 www.notesolution.com
More Less

Related notes for MGHD27H3

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.