Chapter 10 Important Vocab

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University of Toronto Scarborough
Management (MGT)
Chris Bovaird

Chapter 10 Vocab Psychological contract: The set of expectation held by an employee concerning what he or she will contribute to an organization and what the organization will provide the employee (inducements) in return. Human relations: Interactions between employers and employees and their attitudes toward one another Job Satisfaction: The pleasure of feeling of accomplishment employees derive from performing their jobs well Morale: The generally positive or negative mental attitude of employees toward their work and workplace. Motivation: The set of forces that causes people to behave in certain ways Scientific management: breaking down jobs into easily repeated components and devising more efficient tools and machines for performing them Hawthorne Effect: The tendency for worker’s productivity to increase when they feel they are receiving special attention from management Theory X: A management approach based on the belief that people must be forced to be productive because they are naturally lazy, irresponsible and uncooperative Theory Y: A management approach based on the belief that people want to be productive because they are naturally energetic, responsible and co-operative Maslow’s Hierarchy of Needs Model: Theory of motivation describing five levels of human needs and arguing that basic needs must be fulfilled before people work to satisfy higher – level needs Two- Factor Theory: A theory of human relations developed by Frederick Herzberg that identifies factors that must be present for employees to be satisfied with their jobs and factors that lead employees to work hard Reinforcement: Controlling and modifying employee behaviour through the use of systematic rewards and punishments for specific behaviours Management by objectives: A sys
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