MGTA01H3 Study Guide - Frederick Herzberg, Hawthorne Effect, Psychological Contract
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MGTA01H3 Full Course Notes
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Document Summary
Psychological contract: the set of expectation held by an employee concerning what he or she will contribute to an organization and what the organization will provide the employee (inducements) in return. Human relations: interactions between employers and employees and their attitudes toward one another. Job satisfaction: the pleasure of feeling of accomplishment employees derive from performing their jobs well. Morale: the generally positive or negative mental attitude of employees toward their work and workplace. Motivation: the set of forces that causes people to behave in certain ways. Scientific management: breaking down jobs into easily repeated components and devising more efficient tools and machines for performing them. Hawthorne effect: the tendency for worker"s productivity to increase when they feel they are receiving special attention from management. Theory x: a management approach based on the belief that people must be forced to be productive because they are naturally lazy, irresponsible and uncooperative.
