MGTA01H3 Study Guide - Job Satisfaction, Reinforcement

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7 Dec 2010

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MGTA01H3 Full Course Notes

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Document Summary

Importance of job satisfaction c job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well c satisfied employees have high morale- the overall attitude of employees toward their workplace. Determined by job satisfaction, and satisfaction with pay, benefits, co-workers and promotion opportunities c ensuring employees are satisfied=management gains (b/c more efficient and smooth running company) c low morale high turnover- y. Sometimes natural and health b/c it weeds out low performing workers but high levels have many negative consequences (numerous vacancies, disruption in production, decreased productivity and high retraining vacancies) zz c motivation- set of forces that causes people to behave in certain ways. zllzscientific management- breaking down jobs into easily repeated components and devising more efficient tools and machine for performing them. Had a major influence on human relations management convincing many businesses that paying attention to employees is indeed good for business.

Related Questions

1. Which of the following is a reason that training and development are key ingredients to the competitiveness of firms? a) Rapid change e.g. technology, requires employees continually learn new skills b) The new psychological contract has created the expectation that employees invest in their own career development c) Growing reliance on teamwork creates a demand for the ability to solve problems in teams d) Diversity and globalization require that employees be able to work well with people who are different from them e) All of the choices are correct

A central characteristic of "management by objectives" is that:

A goals are set by top management and followed without question by others within the organization.

B. employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management.

C. goals are set through a process involving all members of the organization.

D. it assumes that management must motivate employees since employees are incapable of motivating themselves.

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The purpose of management by objectives is to:

A. enable top management to set goals for the entire organization.

B. simplify the jobs of middle management by providing them with predetermined goals and objectives.

C.help employees motivate themselves with a goal-setting model that involves, discussion, review, and evaluation by management and employees.

D. allows employees to set their own goals without consulting with management.