Chapter 9 Exam Notes

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Department
Management (MGT)
Course
MGTA01H3
Professor
Murphy Lawrence
Semester
Fall

Description
MGTA03H3 Final Notes Chapter 9 Chapter 9Motivating and Leading Employeesy Psychological contract set of expectations held by an employee concerning what heshe will contribute to an organization contributions and what the organization will provide the employee in return inducements y Human Relations interactions between employers and employees and their attitudes toward one anotherImportance of Job Satisfaction and Morale y Job satisfaction pleasure and feeling of accomplishment employees derive from performing their jobs welly Morale overall attitude that employees have toward their workplaceo Reflects degree to which they perceive that their needs are being met by their jobso Determined by job satisfaction and satisfaction from pay benefits coworkers and promotion opportunitiesWhy Businesses Need Satisfied Employeesy Turnover the percentage of an orgs workforce that leaves and must be replaced o Dissatisfied workers are far more likely to be absent due to minor illnesses personal reasons general disinclination to go to worko Some turnover is natural and healthy way to get rid of lowperforming workers in the orgo High levels of turnover have negative consequences like numerous vacancies disruption in production decreased productivity and high retraining costsMotivation in the Workplace y Motivation the set of forces that causes people to behave in certain ways o One part of the managerial function of directing Classical Theory and Scientific ManagementBehaviour theoryContemporary Motivation TheoriesClassical Theory and Scientific Managementy Theory of motivation that presumes that workers are motivated almost solely by moneyo Frederick TaylorThe Principles of Scientific ManagementTheory Scientific Management y Breaking down jobs into easily repeated components and devising more efficient tools an machines for performing them
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