MGTA02H3 : study guide
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MGTA02H3 Full Course Notes
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People buy goods for their price rather than how which is better. Delivering a product of what the client expects, for the price customers are paying. Quality stays at what is or above price. Expectation is different depending on what market you are selling it to: managing to i ncrease productivity. Improve efficiency, cost, and quality by changing all that needs to be changed. Requires delicate balance in moving to a new process design: quality- meeting for surpassing customer expectations. Text: fitness for use in terms of offering. Notes: neither definition mentions fancy www. notesolution. com: if customers don"t feel they are getting value: They tell others (this is a i tell everybody generation) People talk to each other about quality of products, and they rely on that assessment: example of personal computer. Repair dept (1hour labour @ ) = (25) Profit = 400: if something does not work then company makes a loss.
