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Midterm Notes

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University of Toronto Scarborough
Management (MGT)
J Howard

Chapter 1 8 Types of Business Presentations 10 tips for team leaders: Prepare with the audience in mind Have reasonable objectives Arrive early to set up the room, get out materials, and welcome attendees Define objectives, agenda, and ground rules Use a variety of learning opportunities, making the event as experiential as possible Use a variety of learning tools Present information in small chunks giving opportunity for questions Adhere to time constraints Keep things moving Draw conclusions and create action Team presentations: Organize speakers, assign parts, over-see all presentations Time for each part? Order of material? Strongweak presenters? Sum up and lead the question-and-answer session Give adequate preparation time for rehearsing and revising Avoid: Appearing to be disorganized Holes in presentations Poor timing Tips for Videoconferences: Size: small, geographically disbursed groups (difficult to see with large groups) Have a backup plan Make proper introductions: let them know you can see them, everyone is visible Establish a facilitator to follow the agenda, run the meeting, make open & close remarks Watch the remote locations: focus on others, not yourself Pay attention to grooming avoid checks & plaids & overly bright colours Show consideration for others: speak normally, wait until person is done speaking Chapter 2 PAL (Purpose, Audience, Logistics) PURPOSE: informative, persuasive, special occasion 1) Informative Speech: clear & effective information, capture your listeners attention & want them to retain the information 2) Persuasive Speech: used to generate action by the audience or to influence behavior. Can use a logical approach, feeling and emotion, or the speakers credibility to appeal to an audience 3) Special Occasion Presentations: welcome, introductory, acceptance, or exit speech www.notesolution.comAUDIENCE: who is your audience? Demographics, psychographics, attitudes, learning styles, & identification of the decision makers 1) Demographics: age, education, occupation, socioeconomic group, marital status used to avoid offending people (language, examples, illustrations, humour, information) Demographic Audience Profile: Malesfemales & percentage of each Age ranges Income, education levels Where do they live & work? Marriedsinglewidoweddivorced 2) Psychographics: audiences feelings and impressions Psychographic Audience Profile: What do they think about your topic? Have they attended any presentations on similar topics? What are their hopes, aspirations, dreams, goals? What are their interests? Are they politically active? Have they supported causes like yours before? Are they open minded? 3) Identifying Decision Makers: is someone you are trying to influence going to be there? (avoid addressing your comments to or looking primarily at decision maker during presentation) WIlFM: Whats In It For Me? audience come with their own agenda and want something from the speaker What are their experiences with the topic? Why are they there? Do they want to behave to be? What do they hope to get out of the presentation? What are their trigger issues? Are they there with open minds? What do they expect from you? LOGISTICS: find out details that can ease tension on the actual speech day When? Time, who speaks beforeafter you, time each speaker has, what happens if speaker run over time limits, will you speak before, during or after a meal, first or last Where? Room size, set up, equipment, what to bring, address, direction, restroom Who? How many, other presenters, what they will talk about and for how long will help avoid embarrassment of speaking about the same topic How? Will you be presenting? How much time you will have, how long for Q&A? Chapter 3 Organizing Your Presentation 12 Steps of Organization 1) Select the Topic appropriate for audience use PAL 2) Limit the Topic to One Central Theme keep in mind amount of time & level of audience 3) Gather the Information research, brainstorm, use examples, stories, analogies, quotes, humour, visual aids
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