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MGAC70H3 : Ch. 7 Enterprise Infrastructure

84 views9 pages
pucelouse641
2 May 2011
School
UTSC
Department
Financial Accounting
Course
MGAC70H3
Professor
Bill Mc Conkey

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Document Summary

Service-oriented architecture (soa): software architecture perspective focus on development, use , and reuse of small self-contained blocks of code to meet all application software needs of organization. Lean agile organization using resources efficiently and effectively: react quickly to chgs in mkt, competition, and customer demographics, adapt to new advances in tech, transform processes to match dynamic workforce. Customers able to plug-and-play into communications channel of organization. Customers plug in desires and wants; organization respond with tailored offerings to delight. Fully integrated erp system that meets application software and information need of employee. Erp support transparent inoperability across multiple vendors, and within erp modules www. notesolution. com. Use diff software dev methods focus on production of reusable blocks of code (rapid application development, extreme programming, agile methodology) Infrastructure platform support soa approach i. e. ajax, soap, wsdl, corba) Need access to info, bus intelligence, knowledge that supports decision-making efforts.

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Related Questions

Assessment Task 2: Develop Customer Service Plan Mr. Johnson recently established a travel agent business at George Street, Sydney as a private company limited. The name of the business is ‘Quick Flight Service”. The business’ target customers are international students, tourists, and business travelers. The business operates in a highly competitive industry. Hence, it is necessary for “Quick Flight Service” to develop a competitive advantage to attract customers, and survive in the market. Mr. Johnson strongly believes that a customer service strategy can be used to develop a competitive advantage. Currently, there are ten staff working for the business. Mr. Johnson wants to prepare a customer service plan for his business. Assume you are customer service consultant, and you have been asked to prepare a customer service plan for “Quick Flight Service”. Your plan should cover information to manage these following activities: a) Methods to identify customer’s needs. b) What are products and services that can be introduced that will to satisfy customers’ needs? c) List Three (3) Policies and Three (3) Procedures to deal with customers d) Quality attributes of customer service e) Methods to obtain customer’s feedback. f) Customer complaint handling procedure/s. g) List a few methods that can be used to monitor customer service standards (Words Limit: 900-1000 words)

You work for a small store that sells automobile tires. You see an opportunity to expand the business by offering more products and services to customers, including offering products and service via the Internet. The store does not have any computer applications supporting business functions.


1. Discuss your recommendation for e-business systems and Enterprise Business Systems needed to support the business growth?

2. Explain the activities that should be performed in order to justify your recommendations?

3. What challenges do you see in implementing the recommended technology/application software?


4. Discuss and explain the privacy and security concerns AND associated security technologies necessary to protect the following information system.


A health care organization is planning to implement an automated patient care system that will enable the health care organization to electronically share information with their patients. They would like to provide patients with access to medical records, submit consent forms for treatment, and enable electronic payment of bills using the internet.

Read the below topic and answers the below questions. atleast500 words. No plagiarism please

Production and Servicing

Product and Service Innovation

In the business society, production and servicing, in general,entail the basic core of all operations. Therefore, product andservice innovation refers to implementation of business to generateconformity and address demand of consumers in the market. However,service innovation is wide in reference to processes, production,delivery or consumption (Shelton 39). This is because when aproduct filters down to a service, it becomes product or serviceinnovation which includes improvements in the operations inattaining the final item in the manufacturing process.

As far as innovation is considered strategically good inboosting and maintaining customer satisfaction, to what extent ofstrategic benefit does it provide in balancing the ratio of laborand rewards?

The Structure and Scope of Operations

Running a company requires a lot of efforts, hard work andknowledge. Different ongoing activities and business operations areincluded in the production of value for all the stakeholders in thecommercial sector. Business operations are the basic guidelinesthat relate to an organization’s main objectives during productionand their main purpose is to harvest the value from the assets thata company possesses. Their scope includes structural, functionaland environmental aspects of an organization. For production to beof total quality, there is a need for structural operations such asspecialization in order to satisfy customers’ requirements aboutcertain products and services (Sullivan 62). Product and productionprocesses in this division need to be characterized from simple tocomplex, and proper personnel should be employed to ensure qualitygoods and services.

Questions:

However in reference to structure and scope in operations toensure quality work, are the choices in structures and strategiesgenerating sufficient growth and profits to organizations?

Why is it important for an organization to incorporate productand service innovation into the organization?

Provide examples on how your current organization doe this orprovide a scenario on how an organization(s) can incorporateproduct and service innovation to help the business grow?