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Final

MGHB02H3 Study Guide - Final Guide: Central Tendency, Customer Satisfaction, Short-Term Memory


Department
Management
Course Code
MGHB02H3
Professor
Phani Radhakrishnan
Study Guide
Final

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Manage People & Groups in Organizations Final Exam Notes
Table of Contents
Manage People & Groups in Organizations Final Exam Notes .................................................................. 1
LEC01 Course Introduction and Leadership ........................................................................................... 2
Class Lecture Slides ............................................................................................................................... 2
Readings ................................................................................................................................................ 3
LEC02 Personality ................................................................................................................................... 4
Class Lecture Slides ............................................................................................................................... 4
Readings .............................................................................................................................................. 10
LEC03 Perception ................................................................................................................................. 13
Class Lecture Slides ............................................................................................................................. 13
Readings .............................................................................................................................................. 17
LEC04 Workshop .................................................................................................................................. 18
Readings .............................................................................................................................................. 18
LEC05 Attribution ................................................................................................................................. 18
Class Lecture Slides ............................................................................................................................. 18
Readings .............................................................................................................................................. 21
LEC06 Learning ..................................................................................................................................... 21
Class Lecture Slides ............................................................................................................................. 21
Readings .............................................................................................................................................. 28
LEC07 Teams & Decision Making ......................................................................................................... 31
Class Lecture Slides ............................................................................................................................. 31
Readings .............................................................................................................................................. 42
LEC08 Workshop .................................................................................................................................. 42
Readings .............................................................................................................................................. 42
LEC09 Values, Organizational Culture, Change and Development ...................................................... 42
Class Lecture Slides ............................................................................................................................. 42
Readings .............................................................................................................................................. 52
LEC10 & LEC11 - Presentations ............................................................................................................... 55
Readings .............................................................................................................................................. 55
LEC12 Values, Organizational Culture & Leadership (part 2) ............................................................... 55
Class Lecture Slides ............................................................................................................................. 55
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Readings .............................................................................................................................................. 60
Content of Exam:
Content of your own presentation
Lecture Notes from all topics covered in class
All homework content
Readings: Ch. 1, 9, 11, 7, 4, 8, 16, 5, 6, & appendix.
LEC01 Course Introduction and Leadership
Class Lecture Slides
Introduction
Management Skills vs. Technical Skills
Soft Skills at the point of hiring
Eploes satisfied ith the leel of had skills, ut ot satisfied ith the leel of soft skills of
college graduates
Soft Skills at the point of firing
More managers are fired for lack of soft skills than for lacking technical skills
Most managers fail because
o The hae ad judgeet
o Cat uild teas
o Have troubled relationships
o Cat aage theseles
o Cat lea fo thei istakes
Take Me to Your Leader
You know that leaders come in many varieties depending on all sorts of things. Instead of showing the
Alien one leader, you decide to show the Alien a variety of human leaders.
What makes a leader?
Qualities that ake a good/ad leade…
Did leadership RIGHT
o Let me take initiative and have responsibility
o Interested in my growth
o Gave clear directions
o Helpful criticism
o Honest
o Was an example
Did leadership WRONG
o Didt listen to me
o Looked down on me
o Wouldt help e
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o Didt poide feedak
o Didt ae
o Dishonest
o Micro-managed
Readings (Ch. 1 & 9)
Chapter 1 Organizational Behaviour and Management
What are organizations?
o Definition:
Social inventions for accomplishing common goals through group effort
o Social inventions
Coordinated presence of people
Understanding people and managing them to work effectively
o Goal accomplishment
o Group effort
What is organizational behaviour?
Why study organizational behaviour?
o Organizational behaviour is interesting
o Organizational behaviour is important
o Organizational behaviour makes a difference
How much do you know about organizational behaviour?
Goals of organizational behaviour
o Predicting organizational behaviour
o Explaining organizational behaviour
o Managing organizational behaviour
Contemporary management the Contingency approach
What do managers do?
o Managerial roles
o Managerial activities
o Managerial agendas
o Managerial minds
o International managers
Some contemporary management concerns
o Diversity local and global
o Employee health and well-being
Chapter 9 Leadership
What is Leadership?
Are leaders born? The trait theory of leadership
o Research on leadership traits
o Limitations of the trait
o Approach
Narcissism and leadership
Behaviour of leaders
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