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[MGHB02H3] - Final Exam Guide - Comprehensive Notes fot the exam (64 pages long!)


Department
Management
Course Code
MGHB02H3
Professor
Brian Connelly
Study Guide
Final

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UTSC
MGHB02H3
FINAL EXAM
STUDY GUIDE

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January 3, 2017 Lecture 1: Overview, Work Behaviours, and Attitudes
What is organizational behaviour
o Two core components
Employees behaving in the organization
Job performance
Organizations behaving towards their employees
Job attitudes
o Study of people at work
Office Space (movie)
o What are people that indicates a problem in
There is no communication
Lack of efficiency
Irritations
Lack of teamwork (isolated cubicles)
o What are the causes of these problems?
Try to centralize things to be more streamlined
Bring up motivation (focus on positives)
Build a more collaborative environment
o What could be done to fix it?
Two truths and a lie
o Highly committed employees are good for a company
o Group brainstorming is great way to generate many ideas (LIE)
people will tend to just bounce ideas from other peoples’
ideas
People come up with more ideas on their own in turn
benefitting the group as a whole
o Depressed people are more accurate in predicting their chances
for success
Depressive realism: don’t suffer from the optimism
We are overly optimistic about what’s going to happen to us
Two truths and a lie
o Organizations are more effective when they prevent employee
conflict (LIE)
Relationship conflict
Bad
Task-based conflict
Good when oriented around a task
Positive thing
o Making employees more satisfied improves their performance
o Many managers fit the psychological profile of a psychopath
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Evolution of OB
o Early OB: Scientific Management
Early 1900s, late 1800s
In the wake of industrial revolutions
Studying to optimize efficiency of people working together
o Human Relations Movement: Hawthorne Studies
1920s
Did research on working conditions and productivity
Experimenter there watching over, productivity was higher
How people approach their work is influenced by those
around them
o Modern OB: Contingency approach
No one best way to manage/ lead people
Topics we study in OB
Components of job performance
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find more resources at oneclass.com
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