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MGHB02H3 Study Guide - Quiz Guide: Organizational Culture, Speedy Delivery, Hawthorne WorksExam


Department
Management
Course Code
MGHB02H3
Professor
Phani Radhakrishnan
Study Guide
Quiz

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Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
The most important goal of virtually all organizations is
A)
cost reduction.
B)
employee development.
C)
survival.
D)
profit.
E)
increased productivity.
1)
2)
Organization survival is often dependent on how well the organization can adapt. Which of the
following behaviours on the part of individuals is necessary for the organization to survive?
A)
Performing their work in terms of productivity, quality, and service.
B)
Being motivated to join and remain with the organization.
C)
Being flexible.
D)
Being innovative.
E)
All of the above.
2)
3)
Which of the following statements best defines an "organization"?
A)
A social convention for accomplishing individual goals through group effort.
B)
A group which accomplishes common goals through social interactions and individual
effort.
C)
A social invention for accomplishing common goals through group effort.
D)
A combination of people and physical capital designed to accomplish a common goal.
E)
A collection of formally organized social entities.
3)
4)
Organizational behaviour is interested in
A)
the structure of organizations.
B)
the attitudes of individuals and groups in organizations.
C)
the formation of groups in organizations.
D)
the behaviours of individuals and groups in organizations.
E)
all of the above.
4)
5)
A large Canadian corporation has recently merged with a French company. Which of the
following is least likely to be related to the field of organizational behaviour?
A)
The impact of different cultural values on the newly merged company.
B)
The adoption of a new leadership style and the subsequent resignation of two executives
in Canada.
C)
The legal restrictions pertaining to share ownership in the newly merged company.
D)
The development of an organizational structure for the newly merged company.
E)
The adoption of a bilingual communication policy for all announcements in the employee
newsletter.
5)
1

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6)
Management is defined as
A)
the art of telling people what to do.
B)
the art which prescribes how things get accomplished in organizations.
C)
the art of getting people to do what you want.
D)
the art of getting things accomplished through others.
E)
the art of controlling employees.
6)
7)
Who was the father of scientific management?
A)
Frederick Taylor
B)
Lyndall Urwick
C)
Henri Fayol
D)
Elton Mayo
E)
Max Weber
7)
8)
Scientific Management is the process of
A)
centralizing power at the top of organizations.
B)
developing a strict set of rules and regulations.
C)
developing a strict chain of command.
D)
using research to develop the optimum degree of specialization and standardization of
work tasks.
E)
establishing objective criteria for promotion and selection of employees.
8)
9)
When we say that organizations are social inventions we mean that
A)
the existence of organizations is what differentiates humans from animals.
B)
organizations don't exist without members.
C)
they don't really exist.
D)
physical assets and implements of technology are irrelevant to organizations.
E)
they must have both people and things to be considered organizations.
9)
10)
The idea of bureaucracy was developed by
A)
Mary Parker Follett.
B)
Henri Fayol.
C)
Lyndall Urwick.
D)
Frederick Taylor.
E)
Max Weber.
10)
11)
The human relations movement was critical of
A)
participative management.
B)
open communication.
C)
decentralized controls.
D)
flexible management systems.
E)
bureaucracy.
11)
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12)
Which of the following statements is false?
A)
If we can accurately predict organizational behaviour, then we can explain the reason for
the behaviour.
B)
The field of organizational behaviour is concerned with determining the most effective
structure for organizations.
C)
"Organizational behaviour" refers to both the behaviour and attitudes of organizational
members.
D)
The field of organizational behaviour is concerned with the impact of culture on
organizations.
E)
The field of organizational behaviour is concerned with both formal and informal groups
in organizations.
12)
13)
The contingency approach to management suggests that
A)
management style depends on the demands of the situation.
B)
management styles are constantly changing.
C)
the best management style depends on the size of the organization.
D)
management style makes no difference.
E)
one management style should work for all individuals.
13)
14)
A Mintzberg managerial role is
A)
liaison.
B)
negotiator.
C)
monitor.
D)
entrepreneur.
E)
all of the above.
14)
15)
According to Mintzberg, which of the following is an interpersonal role of management?
A)
figurehead
B)
disturbance handler
C)
spokesperson
D)
disseminator
E)
negotiator
15)
16)
Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the
marketing manager. The topics of conversation range from personal family matters to issues of
concern in their respective departments at Alpha. According to Mintzberg, these managers are
performing the role of
A)
figurehead.
B)
liaison.
C)
spokesperson.
D)
disturbance handler.
E)
negotiator.
16)
3
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