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MGHB02H3 Study Guide - Quiz Guide: Negotiation, Problem Solving, Job PerformanceExam


Department
Management
Course Code
MGHB02H3
Professor
Phani Radhakrishnan
Study Guide
Quiz

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Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
In order to stimulate conflict, a manager might
A)
stop networking.
B)
clarify goals.
C)
assign a superordinate goal.
D)
make resources scarcer.
E)
ignore controversy.
1)
2)
One way to stimulate conflict is to
A)
make the parties independent of each other.
B)
make lower status individuals dependent on those of higher status.
C)
make resources scarce.
D)
clarify ambiguous jurisdictions.
E)
invoke a superordinate goal.
2)
3)
Which of the following events is least likely to happen when conflict begins between two
groups?
A)
Informal contact with the opposite party is discouraged.
B)
While the opposite party is negatively stereotyped, the image of one's own position is
boosted.
C)
On each side, conciliatory persons who are skilled at conflict resolution emerge as leaders.
D)
Each group becomes more cohesive.
E)
The parties begin to conceal information from each other.
3)
4)
Which of the following is not a distributive negotiation tactic?
A)
Threats
B)
Verbal persuasion
C)
Promises
D)
Enlarging the pie
E)
Concessions
4)
5)
Which of the following are integrative negotiation tactics?
A)
Framing differences as opportunities
B)
Increasing resources
C)
Copious information exchange
D)
Cutting costs
E)
All of the above
5)
1

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6)
Which of the following statements concerning compromise is false?
A)
The goal of compromise is to establish rules of exchange to resolve conflict.
B)
Compromise is especially useful for resolving conflicts that stem from scarce resources.
C)
Compromise is especially useful for resolving conflicts that stem from power differences.
D)
Compromise involves each party giving up something with the expectation that it will
receive something in exchange.
E)
Effective compromises are highly dependent on the bargaining skills and the good will of
the bargainers.
6)
7)
Superordinate goals are
A)
goals that have the highest priority in the organization.
B)
goals that can only be achieved by collaboration between conflicting parties.
C)
goals that are used to stimulate conflict.
D)
goals that can only be achieved through distributive negotiation.
E)
goals that are most likely to provoke dysfunctional organizational politics.
7)
8)
A superordinate goal is a goal that requires
A)
compromise
B)
conflict
C)
competition
D)
accommodation
E)
collaboration
8)
9)
In the labour dispute, a third party was assigned to decide on the wage rate the company would
have to pay the union. In this case, we can be fairly certain that
A)
a mediator was assigned because integrative negotiation failed.
B)
the appointment of a mediator has been mandated by law.
C)
an arbitrator was assigned because distributive negotiation failed.
D)
a mediator was assigned because distributive negotiation failed.
E)
an arbitrator was assigned because integrative negotiation failed.
9)
10)
By definition, which event occurs first?
A)
Stressor
B)
Anxiety
C)
Burnout
D)
Stress reaction
E)
Stress
10)
11)
Environmental events or conditions that have the potential to induce stress are called
A)
burnout.
B)
anxiety episodes.
C)
stressors.
D)
stress reactions.
E)
defence mechanisms.
11)
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12)
The three stages of a stress episode are, in order,
A)
stress reactions, stressor, stress.
B)
stress, stressor, stress reactions.
C)
stress, anxiety, conflict.
D)
stressor, stress, stress reactions.
E)
frustration, stress, conflict.
12)
13)
An individual's __________ often determines the extent to which a potential stressor becomes an
actual stressor.
A)
personality
B)
stress reaction
C)
frustration quotient
D)
reaction formation
E)
anxiety reduction factor
13)
14)
Which stress reaction has the best potential to permanently terminate a stress episode?
A)
Projection
B)
Rationalization
C)
Problem solving
D)
Displacement
E)
Temporary withdrawal
14)
15)
Professionals are most likely to experience stress from job insecurity and change for which of the
following reasons?
A)
The great amount of authority they possess in the organization may make them the targets
of much hostility.
B)
They face the constant threat of automation.
C)
The boundary roles they occupy tend to be insecure positions.
D)
Increasing pressures for corporate performance have led to the recruitment of many
professionals in recent years.
E)
They tend to be overqualified or too specialized to easily obtain jobs in related industries
should social or economic forces change.
15)
16)
When the goals of one's job or the methods of performing it are unclear to an employee,
__________ exists.
A)
role conflict
B)
role ambiguity
C)
job insecurity
D)
role overload
E)
a boundary role
16)
17)
Burnout seems especially likely to occur to
A)
those who experience excessive role ambiguity.
B)
those who experience role overload.
C)
people who occupy organizational boundary roles.
D)
people who make excessive use of defense mechanisms.
E)
those with Type B personalities.
17)
3
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