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MGHB02H3 Study Guide - Quiz Guide: Organization Development, Behavioural Sciences, Organizational EffectivenessExam


Department
Management
Course Code
MGHB02H3
Professor
Phani Radhakrishnan
Study Guide
Quiz

This preview shows pages 1-3. to view the full 24 pages of the document.
Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Organizations in a __________ environment must generally exhibit more change to be effective
than those operating in a more __________ environment.
A)
open; hostile
B)
dynamic; hostile
C)
dynamic; stable
D)
stable; dynamic
E)
stable; open
1)
2)
Unfreezing
A)
consistently prevents the diffusion of change efforts.
B)
is required to ensure that new attitudes or behaviours become an enduring part of the
organization.
C)
is the most effective organizational development technique.
D)
is an organizational development technique pioneered by the U.S. Navy.
E)
is the first step in the organizational change process.
2)
3)
Almost any organizational change effort must consider changes in __________ to be effective.
A)
technology
B)
basic goals and strategies
C)
structure
D)
process
E)
people
3)
4)
A change agent is
A)
an expert in diagnosing and changing organizations by applying behavioural science
knowledge.
B)
a person who resists organizational change.
C)
an outside consultant hired to diagnose and correct problems in organizational structures.
D)
any strategy or tactic that provokes change in an organization.
E)
the first person in a work group to "unfreeze" and convince his or her colleagues to do the
same.
4)
5)
Diagnosis
A)
is an internal process which does not involve external stakeholders such as customers.
B)
indicates organizational problems and suggests reasonable changes.
C)
should be the last step in the process of organizational change.
D)
is a method of team building.
E)
means the same thing as "evaluation" of organizational change.
5)
1

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6)
The diffusion of an innovation may be difficult to accomplish because
A)
management reward systems tend to concentrate on traditional performance measures
B)
the setting of the pilot project may differ significantly from other units in the organization.
C)
union resistance.
D)
it lacks the support and commitment of top management.
E)
all of the above.
6)
7)
Which statement about environmental change, organizational change, and organizational
effectiveness is true?
A)
Stable environments require a fairly high degree of organizational change if the
organization is to be effective.
B)
All organizations should exhibit the same degree of change to be effective, regardless of
environment.
C)
Dynamic environments require a fairly high degree of organizational change if the
organization is to be effective.
D)
Organizations that exhibit the least change are most effective, regardless of their
environment.
E)
Organizations that exhibit the most change are most effective, regardless of their
environment.
7)
8)
Which of the following is not generally an organizational change component of TQM?
A)
Customer focus
B)
Team building techniques
C)
Incentive pay systems
D)
Group skills training
E)
Enhanced supplier and customer communications
8)
9)
TQM is a __________ strategy while many traditional management methods are __________
strategies.
A)
protective, productive
B)
reactive, proactive
C)
proactive, proactive
D)
reactive, reactive
E)
proactive, reactive
9)
10)
Which organizational development technique makes extensive use of questionnaires or
interviews as an integral part of its activities?
A)
Grid Organization Development
B)
Team building
C)
Quality circles
D)
Survey feedback
E)
Statistical process control
10)
11)
Which organizational development technique was perfected in Japan?
A)
Survey feedback
B)
Team building
C)
Grid OD
D)
Total Quality Management
E)
Unfreezing
11)
2

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

12)
Which of the following is considered to be a "quality guru"?
A)
Bill Gates
B)
W. Edwards Deming
C)
Ray Kroc
D)
Kun-Hee Lee
E)
Perkin Elmer
12)
13)
Because of your great knowledge of TQM, you have been asked to help coordinate your
company's TQM efforts. One of the TQM project teams has come to you with a problem. They
would like to clarify the relationship between each of the facets of the problem and how the
facets relate to each other. Which tool should you teach them to use?
A)
Fishbone diagram
B)
Survey feedback
C)
Pareto analysis
D)
Statistical process control tools
E)
Flowchart
13)
14)
Acme Limited had quality teams for three years, but they gradually lapsed into disuse and were
nally abandoned. This is a problem of
A)
unfreezing.
B)
reengineering.
C)
evaluation.
D)
institutionalization.
E)
diffusion.
14)
15)
Statistical process control tools are used to gather data about what?
A)
Performance output and variations
B)
The rate of diffusion of a particular innovation
C)
The structure of problems
D)
The steps of a particular task
E)
Feedback from organizational members about quality problems
15)
16)
Which of the following statements concerning organizational development is false?
A)
OD had its roots in the disciplines of engineering and accounting.
B)
OD techniques generally have a positive impact on productivity and job satisfaction.
C)
OD uses the knowledge of behavioural science to foster a culture of organizational
self-examination.
D)
OD is a planned effort to change organizations.
E)
OD recognizes that all organizational change affects members and is implemented with
their cooperation.
16)
17)
Which of the following is not a value assumption held by most OD change agents?
A)
The open expression of feelings in organizations is desirable.
B)
Organizational effectiveness should be enhanced to the greatest degree possible.
C)
The level of trust and cooperation in most organizations should be increased.
D)
Most people must be manipulated to increase their contribution to the achievement of
organizational goals.
E)
Organizational members should self-actualize.
17)
3
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