MGHB02H3 Study Guide - Midterm Guide: Job Satisfaction, Customer Satisfaction, Human Resource Management
Document Summary
Chapter 1 (p 2- 15): organizational behaviour and management. Helen: organization: social inventions for accomplishing common goals through group effort, e. g. Sodexho canada, blue jays, the ctv, college sorority. Social inventions: field of organizational behaviour is about understanding people & managing them to work efficiently. Organizational behaviour makes a difference. The classical view and bureaucracy. The human relations movement and a critique of bureaucracy. In leadership role, managers select, mentor, reward, discipline employees. In liaison role, managers maintain horizontal contacts inside and outside the org. Contemporary management- the contingency approach. Helen: values: a broad tendency to prefer certain states of affairs over others. Chapter 4 (118): values, attitudes, and work behaviour. Power distance: extended to which an unequal distribution of power is accepted by society members. In small- inequality min, superiors are accessible, power diff downplayed: denmark, new zealand. In large- inequality accepted as natural, superiors are inaccessible, power diff highlighted: philippines, russia, mexico.
