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Chapter 7 Review questions


Department
Management (MGH)
Course Code
MGHB02H3
Professor
Ted Mock

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Exam
Name___________________________________
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
1)
Competition, success, small size, and a tough initiation are part of the recipe for forming
a(n) __________ group.
1)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
2)
To increase group cohesiveness, make the group extremely difficult to get into.
2)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
3)
Selma and Sam have just started new jobs at the same company. After one month, Selma has
become known by her coworkers as the new software engineer and Sam has become known as the
office gossip. What kind of roles are these?
A)
B)
C)
Selma's role is designated and Sam's role is emergent
D)
Selma's role is emergent and Sam's role is emergent
E)
Selma's role is designated and Sam's role is designated
3)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
4)
Virtual teams are often cross
-
functional in nature.
4)
5)
Self
-
managed work teams are most effective when they experience a fairly high degree of member
turnover. This prevents the team from becoming "stale."
5)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
6)
__________ refers to the characteristics of the stable social organization of a group.
6)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
7)
You have been assigned a group project in your organizational behaviour course. You have six
weeks to complete it. When will the midpoint transition occur?
A)
at about five weeks
B)
at about one week
C)
at about three weeks
D)
at about four weeks
E)
at about two weeks
7)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
8)
The self
-
managed work teams at Excelsior Widgets were so large that confusion and poor
coordination existed within every team. This is an example of a process loss.
8)
9)
Diverse groups sometimes perform better when the task involves routine work.
9)
1

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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
10)
Which of the following statements about status and communication is true?
A)
People can be inhibited from communicating upward if status differences are large.
B)
Communication has a tendency to move down the status hierarchy.
C)
Status has very little relation to communication in organizations.
D)
Most people like to communicate with others at their own status or lower.
E)
Lower
-
status members do more talking.
10)
11)
What kinds of roles develop in organizations?
A)
designated roles and assigned roles
B)
designated roles and emergent roles
C)
designated roles and informal roles
D)
formal roles and informal roles
E)
assigned roles and informal roles
11)
12)
What did Connie Gersick study to learn about the development of groups?
A)
a team at Thermos that invented an ecologically friendly electric barbecue grill
B)
workers at Federal Express improving billing accuracy and reducing lost packages
C)
student groups doing class projects
D)
sales teams at UPS that sell and deliver products and services
E)
teams at Rubbermaid that invent and design innovative household products
12)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
13)
Describe four types of reward allocation norms which may affect how workers are paid and rewarded in
organizations. Which one do you think is the fairest, overall? Why?
14)
What are the lessons and things that managers should consider when developing virtual teams?
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
15)
Which of the following is a primary feature of virtual teams?
A)
Lack of face
-
to
-
face contact.
B)
Diversity of members.
C)
Small group size.
D)
Superordinate goals.
E)
Team member stability.
15)
16)
Organizations that allocate rewards to those who truly need the rewards have adopted a reward
system that is based on a(n) __________ norm.
A)
equity
B)
reciprocity
C)
loyalty
D)
equality
E)
social responsibility
16)
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17)
On which task is the presence of only one poor performer most likely to damage group
performance?
A)
Complexive
B)
Disjunctive
C)
Additive
D)
Conjunctive
E)
Reflexive
17)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
18)
The proper sequence of group development activities is forming, storming, norming, performing,
adjourning.
18)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
19)
Define virtual teams and discuss the advantages and challenges of virtual teams.
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
20)
Robin is a member of a task force that may do away with her own department. Robin is most
obviously experiencing
A)
person
-
role conflict.
B)
interrole conflict.
C)
role ambiguity.
D)
intrasender role conflict.
E)
intersender role conflict.
20)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
21)
Self
-
managed work teams are most effective when the members develop a very high degree of role
specialization.
21)
22)
On a conjunctive task, the presence of an especially strong group member can compensate for a
weak group member.
22)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
23)
Which factor is most important in leading to the success of a self
-
managed work team?
A)
Extra pay
B)
An interesting task
C)
Large size
D)
Great diversity of members
E)
Great similarity of members
23)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
24)
What are self
-
managed teams and how should they be designed in terms of tasks, composition, and support.
3
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