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Chapter 6 review questions


Department
Management (MGH)
Course Code
MGHB02H3
Professor
Ted Mock

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Exam
Name___________________________________
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1)
Employees but not managers underestimate the importance of pay as a motivator.
1)
2)
The compressed workweek holds the number of days worked constant but reduces the number of
hours worked each day.
2)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
3)
The system of pay which pays on the basis of how they improve their knowledge or
abilities is called __________.
3)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
4)
Tanya's work group restricts its productivity. According to the text, this is a pretty good sign that
the group members are paid an hourly wage.
4)
5)
The traditional view of job design stressed job simplification.
5)
6)
At Bell Canada, employees are eligible to participate in the company's __________ program.
A)
distant staffing
B)
distributed work
C)
compressed workweek
D)
job sharing
E)
telework centre
6)
7)
Alice, a middle manager in an oil company, makes $35,000 a year. Her boss makes $41,000, her
peers average $33,000, and her employees average $29,000. Alice doesn't know the pay of these
coworkers, but we ask her to guess. Research suggests that she will say
A)
the boss makes $45,000.
B)
the peers average $30,000.
C)
the employees average $28,000.
D)
the peers average $34,000.
E)
the boss makes $43,000.
7)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
8)
A low scope job would have a low MPS.
8)
9)
A telework centre refers to the office in an individual's home used by employees who telecommute.
9)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
10)
Discuss the benefits and potential problems of telecommuting.
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11)
Al's job is very broad, but it has almost no depth. Al has a(n) __________ job.
A)
low
-
scope
B)
enriched
C)
high autonomy
D)
high MPS
E)
high
-
scope
11)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
12)
Profit sharing works best in __________ that regularly turn a profit.
12)
13)
The research evidence shows that management by objectives (MBO) programs result in
clear __________ gains.
13)
14)
In Hackman and Oldham's Job Characteristics Model, which of the following is not a psychological
state?
A)
Meaningfulness of work
B)
Knowledge of results
C)
Significance of task
D)
Responsibility for outcomes
E)
None of the above
14)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
15)
A job in which a whole piece of work is done from beginning to end is said to be high in
__________.
15)
16)
Under a skill
-
based pay plan, people are paid according to
A)
their personal productivity.
B)
the number of tasks they know how to perform.
C)
how skillfully they can perform their main job function.
D)
the goals which have been established through MBO.
E)
their contribution to product or service quality.
16)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
17)
The notion of job depth corresponds very closely to what Hackman and Oldham call skill variety.
17)
18)
Which motivational strategy is most clearly associated with written agreements and paperwork?
A)
Management by Objectives
B)
Flextime
C)
Compressed workweek
D)
Job sharing
E)
Job enrichment
18)
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SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
19)
When asked to make estimates of the pay of various organizational members, managers
tend to __________ the pay of their superiors.
19)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
20)
Skill
-
based pay is a motivation system whereby people are paid on the basis of how many skills
they have mastered.
20)
21)
Establishing client relationships is an example of which motivational strategy?
A)
Goal setting
B)
Job sharing
C)
Job enrichment
D)
Flextime
E)
Gain sharing
21)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
22)
__________ is an elaborate, on going, systematic program designed to facilitate goal
establishment, goal accomplishment, and employee development.
22)
23)
Your organizations has decided to provide workers a combination of remote work
arrangements that will allow you to work at the company's office, a satellite office, or your
home office, something that is known as __________.
23)
24)
All of the __________ have been found to be positively related to job involvement.
24)
25)
The term __________ has been used to refer to the enrichment of jobs that are already
perceived as too rich by their incumbents.
25)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
26)
Describe the factors that an organization needs to consider when choosing to implement a motivational practice.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
27)
Employees and managers seriously underestimate the importance of __________ as a
motivator.
27)
28)
Joe, Margaret, and Denise are coworkers. Joe produces five widgets and is paid $5. Margaret
produces twenty widgets and is paid $20. Denise produces fifty widgets and is paid $50. These
workers are being paid according to a(n)__________ pay plan.
A)
lump sum
B)
hourly
C)
piece rate
D)
merit
E)
Scanlon
28)
3
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