MGMA01H3- Final Exam Guide - Comprehensive Notes for the exam ( 61 pages long!)
Document Summary
Organizing to produce goods and services - essential functions: marketing generates demand, production/operations creates the product, finance/accounting tracks how well organization doing, pays bills, collects money. Why study om: om is one of three major functions of any organization. We want to study how people organize themselves for productive enterprise: we want (and need) to know how goods and services are produced, we want to understand what operations managers do. Planning, organizing, staffing, leading, controlling: design of goods and services. How should we design these products and services: managing quality. How to ensure high quality products / services are produced: process and capacity design. On what criteria should we base the location decision: layout strategy. How large must the facility be to meet our plan: human resources and job design. How to design an appropriate reward/compensation package for our employees: supply-chain management.
