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MGMA01H3- Final Exam Guide - Comprehensive Notes for the exam ( 61 pages long!)Premium

61 pages197 viewsSpring 2016

Department
Management
Course Code
MGMA01H3
Professor
Sam J Maglio
Study Guide
Final

This preview shows pages 1-3. to view the full 61 pages of the document.
UTSC
MGMA01H3
FINAL EXAM
STUDY GUIDE
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MGOC20 Operations Management: A Mathematical Approach
Lecture 01
Chapter 1 Introduction to Operations Management
Organizing to Produce Goods and Services - Essential functions:
1. Marketing generates demand
2. Production/operations creates the product
3. Finance/accounting tracks how well organization doing, pays bills, collects money
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Why Study OM?
1. OM is one of three major functions of any organization. We want to study how people
organize themselves for productive enterprise
2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
What Operations Managers Do? Planning, Organizing, Staffing, Leading, Controlling
1. Design of goods and services
What goods or services should we offer?
How should we design these products and services?
2. Managing quality
How to ensure high quality products / services are produced?
3. Process and capacity design
What process and what capacity will these products require?
What equipment and technology is necessary for these processes?
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