Study Guides (400,000)
CA (150,000)
UTSC (10,000)
MGS (50)

The Manager's Job


Department
Management (MGS)
Course Code
MGSC46H3
Professor
Phani Radhakrishnan

This preview shows half of the first page. to view the full 2 pages of the document.
- Managers usually say they plan, organize, coordinate, and control. However, this article
will be introducing a more supportable and useful description of managerial work
Facts of Managerial Work
- Managers work at an unrelenting pace. Their activities are characterized by brevity,
variety, and discontinuity, and they are strongly oriented to action and dislike reflective
activities
- Managerial work involves performing a number of regular duties, including ritual and
ceremony, negotiations, and processing of soft information that links the organization
with its environment
- Managers strongly favour verbal media, telephone calls and meetings, over documents
- The managers programs ± to schedule time, process information, make decisions, and so
on ± remain locked deep inside their brains
Interpersonal Roles
- Three of the managers roles arise directly from formal authority and involve basic
interpersonal relationships:
o The figurehead role Æ every manager must perform ceremonial duties
o The leader role Æ managers are responsible for the work of the people of their
unit
o The liaison role Æ the manager makes contacts outside the vertical chain of
command
Informational Roles
- The manager emerges as the nerve centre of the organizational unit because of their
interpersonal contacts
- Processing information is a key part of the managers job
- Three roles of the manager include:
o A monitor Æ the manager is continuously scanning the environment for
information, interrogating liaison contacts and subordinates, and receiving
unsolicited information, much of it as a result of the network of personal contacts
o The disseminator role Æ the manager passes some privileged information directly
to subordinates, who would otherwise have no access to it.
o The spokesperson role Æ the manager sends some information to people outside
the unit
Decisional Roles
- The manager plays the major role in the units decision making system
- Four roles describe the manager as a decision maker
www.notesolution.com
You're Reading a Preview

Unlock to view full version