Importance of job satisfaction c job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well c satisfied employees have high morale- the overall attitude of employees toward their workplace. Determined by job satisfaction, and satisfaction with pay, benefits, co-workers and promotion opportunities c ensuring employees are satisfied=management gains (b/c more efficient and smooth running company) c low morale high turnover- y. Sometimes natural and health b/c it weeds out low performing workers but high levels have many negative consequences (numerous vacancies, disruption in production, decreased productivity and high retraining vacancies) zz c motivation- set of forces that causes people to behave in certain ways. zllzscientific management- breaking down jobs into easily repeated components and devising more efficient tools and machine for performing them. Had a major influence on human relations management convincing many businesses that paying attention to employees is indeed good for business.