MGTA01H3 Study Guide - Job Satisfaction, Reinforcement

76 views7 pages
Chapter 10: Motivating & Leading Employees
PSYCHOLOGICAL CONTRACTS IN ORGANIZATION
ξ‚™ Psychological Contracts: The set of expectations help by an employee concerning what he or she
will contribute to an organization(contributions) and what the organization will provide the
employee(inducements) in return
ξ‚™ All organizations face the basic challenge of managing psychological contracts
ξ‚™ Massive wave of downsizing and cutbacks have complicated the process of managing psychological
contracts
ξ‚™ if psychological contracts are created, maintained and manage effectively the result is likely to be
workers who are satisfied and motivated
ξ‚™ Human relations: Interactions between employers and employees and their attitudes toward one
another
IMPORTANCE OF JOB SATISFACTION
ξ‚™ Job satisfaction: The pleasure and feeling of accomplishment employees derive from performing
their jobs well
ξ‚™ satisfied employees have high morale- the overall attitude of employees toward their workplace
ΒΎ determined by job satisfaction, and satisfaction with pay, benefits, co-workers and promotion
opportunities
ξ‚™ Ensuring employees are satisfied=management gains (b/c more efficient and smooth running
company)
ξ‚™ Low moraleΓ† high turnover- ξ‚šZξ€žξ€ƒξ‚‰ξ€žξ‚Œξ€ξ€žvξ‚šξ€‚Pξ€žξ€ƒ}(v}ξ‚ŒPv]ΓŒξ€‚ξ‚š]}v[Á}ξ‚Œl(}ξ‚Œξ€ξ€žξ€ƒξ‚šZξ€‚ξ‚šξ€ƒoξ€žξ€‚Γ€ξ€žξ‚ξ€ƒξ€‚vξ€šξ€ƒuΒ΅ξ‚ξ‚šξ€ƒξ€ξ€žξ€ƒ
replaced
ΒΎ Sometimes natural and health b/c it weeds out low performing workers but high levels have
many negative consequences (numerous vacancies, disruption in production, decreased
productivity and high retraining vacancies)
MOTIVATION IN THE WORKPLACE
ξ‚™ Criξ‚š]o(}ξ‚Œξ€ƒ(]ξ‚Œu[ξ‚ξ€ƒξ‚Β΅ξ€ξ€ξ€žξ‚ξ‚
ξ‚™ Motivation- set of forces that causes people to behave in certain ways
Classical Theory and Scientific Management
ξ‚™ According to so-called classic theory of motivation: A theory of motivation that presumes that
worker are motivated almost solely by money.
ξ‚™ Frederick Taylor proposed a way for both companies and workers to benefit from this widely
accepted view of life in the workplace. If workers are motivated by money then paying them more
would make them work more.
www.notesolution.com
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 7 pages and 3 million more documents.

Already have an account? Log in
ξ‚™ Meanwhile the firm that analyzed jobs and found better ways to perform them would be able to
produce more goods, more cheaply, make higher profits and thus pay and motivate- workers better
than it competitors
ξ‚™ dÇo}ξ‚Œ[ξ‚ξ€ƒξ€ƒξ€‚ξ‚‰ξ‚‰ξ‚Œ}Z]lv}Ávscientific management- breaking down jobs into easily repeated
components and devising more efficient tools and machine for performing them
Behaviour Theory: The Hawthorne Studies
ξ‚™ Challenged the classical theory of human relations management
ξ‚™ Any action on the part of management that made workers believe they were receiving special
attention caused worker productivity to rise which is known as the Hawthorne effect
ΒΎ Had a major influence on human relations management convincing many businesses that paying
attention to employees is indeed good for business
CONTEMPORARY MOTIVATION THEORIES
The Human-Resources Model: Theories X & Y:
ξ‚™ Douglas McGregor concluded that managers had radically different beliefs about how best to use
the human resources at (]ξ‚Œ[ξ‚ξ€ƒξ€š]}o
ξ‚™ ,ξ€žξ€ƒξ€o](]ξ€žξ€šξ€ƒξ‚šZξ€žξ‚ξ€žξ€ƒξ€ξ€žo]ξ€ž(]vξ‚š}ξ€ƒξ‚ξ€žξ‚šξ‚ξ€ƒ}(¡uξ‚‰ξ‚š]}vξ‚ξ€ƒξ‚šZξ€‚ξ‚šξ€ƒZξ€žξ€ƒoξ€‚ξ€ξ€žooξ€žξ€šξ€ƒ^dZξ€ž}ξ‚ŒΓ‡ξ€ƒyvξ€šξ€ƒdZξ€ž}ξ‚ŒΓ‡ξ€ƒz_
ξ‚™ Theory X: Management approach based on the belief that people must be forced to be productive
because they are naturally lazy, irresponsible and uncooperative
ξ‚™ Theory Y: A management approach based on the belief that people want to be productive b/c they
are naturally energetic, responsible and co-operative
Theory X
Theory Y
ξ‚™ People are lazy
ξ‚™ People lack ambition and dislike
responsibility
ξ‚™ People are self-centred
ξ‚™ People resist change
ξ‚™ People are gullible and not very bright
ξ‚™ People are energetic
ξ‚™ People are ambitious and seek
responsibilities
ξ‚™ People can be selfless
ξ‚™ People want to contribute to business
growth and change
ξ‚™ People are intelligent
ξ‚™ Theory Y managers are more likely to have satisfied motivated employees
Do}Á[,]ξ€žξ‚Œξ€‚ξ‚Œξ€ZÇ}(Eξ€žξ€žξ€šξ‚ξ€ƒD}ξ€šξ€žo
ξ‚™ Hierarchy of human needs model: Theory of motivation describing five levels of human needs and
arguing that basic needs must be fulfilled before people work to satisfy higher-level needs
ξ‚™ Physiological Needs- need for survival, include: food, water, shelter and sleep, businesses address
these by providing both comfortable working conditions and salaries to buy food and shelter
www.notesolution.com
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 7 pages and 3 million more documents.

Already have an account? Log in

Document Summary

Importance of job satisfaction c job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well c satisfied employees have high morale- the overall attitude of employees toward their workplace. Determined by job satisfaction, and satisfaction with pay, benefits, co-workers and promotion opportunities c ensuring employees are satisfied=management gains (b/c more efficient and smooth running company) c low morale high turnover- y. Sometimes natural and health b/c it weeds out low performing workers but high levels have many negative consequences (numerous vacancies, disruption in production, decreased productivity and high retraining vacancies) zz c motivation- set of forces that causes people to behave in certain ways. zllzscientific management- breaking down jobs into easily repeated components and devising more efficient tools and machine for performing them. Had a major influence on human relations management convincing many businesses that paying attention to employees is indeed good for business.

Get access

Grade+20% OFF
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers