MGTA02H3 Study Guide - Midterm Guide: 2011 Nfl Season, Paper Print, Operations Management

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11 Apr 2013
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MGTA02H3 Full Course Notes
MGTA02H3 Full Course Notes
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Joseph kelly is the general manager of tom morton"s, a chain of coffee and donut shops. One day, joseph was visiting the tom morton"s shop at the university of scarberia. He noticed that there were 21 people standing in line, impatiently, waiting to place their orders and get served. To his dismay, joseph heard one unhappy customer, near the very back of the line, say to his friend. Let"s go over to the the happy mug in the. Student centre. joseph was frustrated as he watched two customers walk out of the store, and head in the direction of his competitor"s store. Joseph kelly is a friend of yours and he knows that you have studied operations, management, In addition, the paper print-out gives the exact time the order was placed (for example. This question combines eleements of chapter 4 (mis) and chapter 1 (operations management) The key concepts we are looking for are:

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