MGTA02H3 Study Guide - Final Guide: Customer Relationship Management, Influencer Marketing, Marketing Plan

56 views35 pages
Published on 27 Apr 2011
School
Course
Professor
Chapter 1
Service operations production activities that yield tangible and intangible service
products (i.e. entertainment, transportation, education)
Goods production production activities that yield tangible products (i.e. textbooks,
newspaper)
Operations/Production management the systematic direction and control of the processes
that transform resources into finished goods
Production managers managers responsible for ensuring that operations processes create
value and provide benefits
Operations process a set of methods and technologies used in the production of a good or a
service
Analytic process any production process in which resources are broken down
Synthetic process any production process in which resources are combined
High-contact system a system in which the service cannot be provided without the
customer being physically in the system (i.e. transit system)
Low-contact system a system in which the service can be provided without the customer
being physically in the system (i.e. lawn care system)
Forecasts estimates of future demand for both new and existing products
Capacity the amount of a good that a firm can produce under normal working conditions
Process layout a way of organizing production activities such that equipment and people
are grouped together according to their function
Cellular layout used to produce goods when families of products can follow similar flow
paths
Product layout a way of organizing production activities such that equipment and people
are set up to produce only one type of good
Assembly lines a type of product layout in which a partially finished product moves
through a plant on a conveyor belt or other equipment
U-shaped production lines production layout in which machines are placed in a narrow U
shape rather than a straight line
www.notesolution.com
Unlock document

This preview shows pages 1-3 of the document.
Unlock all 35 pages and 3 million more documents.

Already have an account? Log in
Flexible manufacturing system (FMS) a production system that allows a single factory to
produce small batches of different goods on the same production line
Soft manufacturing reducing huge FMS operations to smaller, more manageable groups of
machines
Service flow analysis an analysis that shows the process flows that are necessary to
provide a service to customers; it allows managers to determine which processes are
necessary
Master production schedule schedule showing which products will be produced, when
production will take place, and what resources will be used
Gantt chart production schedule diagramming the steps in a project and specifying the
time required for each
PERT (program evaluation and review technique) charts production schedule specifying
the sequence and critical path for performing the steps in a project
Operations control managers monitor production performance by comparing results with
plans and schedules
Follow-up checking to ensure that production decisions are being implemented
Materials management planning, organizing, and controlling the flow of materials from
purchase through distribution of finished goods
Standardization using standard and uniform components in the production process
Transportation the means of transporting resources to the company and finished goods to
buyers
Warehousing the storage of both incoming materials for production and finished goods for
physical distribution to customers
Inventory control in materials management, receiving, storing, handling, and counting of
all raw materials, partly finished goods, and finished goods
Purchasing the acquisition of all the raw materials and services that a company needs to
produce its product
Holding costs costs of keeping extra supplies or inventory on hand
Lead times in purchasing control, the gap between customers placement of an order and
the sellers shipment of merchandise
www.notesolution.com
Unlock document

This preview shows pages 1-3 of the document.
Unlock all 35 pages and 3 million more documents.

Already have an account? Log in
Supplier selection finding and determining suppliers to buy from
Just-in-time production systems (JIT) a method of inventory control in which materials
are acquired and put into production just as they are needed
Materials requirement planning (MRP) a method of inventory control in which a
computerized bill of materials is used to estimate production needs so that resources are
acquired and put into production only as needed
Bill of materials production control tool that specifies the necessary ingredients of a
product, the order in which they should be combined, and how many of each are needed to
make one batch
Manufacturing resource planning (MRP II) an advanced version of MRP that ties together
all parts of the organization into the company’s production activities
Quality control the management of the production process so as to manufacture goods or
supply services that meet specific quality standards
A key difference between production and service operations is the customers
involvement in the latter
Operations processes is classified by two categories: transformation technology and
analytic/synthetic process
Transformation technology: chemical process, fabrication process, assembly
process, transport process, clerical process
www.notesolution.com
Unlock document

This preview shows pages 1-3 of the document.
Unlock all 35 pages and 3 million more documents.

Already have an account? Log in

Document Summary

Service operations production activities that yield tangible and intangible service products (i. e. entertainment, transportation, education) Goods production production activities that yield tangible products (i. e. textbooks, newspaper) Operations/production management the systematic direction and control of the processes that transform resources into finished goods. Production managers managers responsible for ensuring that operations processes create value and provide benefits. Operations process a set of methods and technologies used in the production of a good or a service. Analytic process any production process in which resources are broken down. Synthetic process any production process in which resources are combined. High-contact system a system in which the service cannot be provided without the customer being physically in the system (i. e. transit system) Low-contact system a system in which the service can be provided without the customer being physically in the system (i. e. lawn care system) Forecasts estimates of future demand for both new and existing products.

Get OneClass Grade+

Unlimited access to all notes and study guides.

YearlyMost Popular
75% OFF
$9.98/m
Monthly
$39.98/m
Single doc
$39.98

or

You will be charged $119.76 upfront and auto renewed at the end of each cycle. You may cancel anytime under Payment Settings. For more information, see our Terms and Privacy.
Payments are encrypted using 256-bit SSL. Powered by Stripe.