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MGTA05H3 Study Guide - Final Guide: Outsourcing, Mass Customization, Trade Barrier

Management (MGT)
Course Code
H Laurence
Study Guide

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Final Examination, Fall 2014
What will the examination cover?
The examination will cover the entire course, but most of the questions will come from
the material we reviewed after the midterm. A review of those topics is set out at the end
of these review notes.
There will be some of the multiple choice questions about topics covered before the
midterm. The short answer questions will deal with material we covered since the
Will some questions test material from the textbook, even if the material was not
specifically covered in class?
Yes, there may be questions based on the material in the textbook.
Will all of the text material be relevant?
No. You do NOT need to review the following material for the final examination:
Section G, Technology and the Changing Workplace (pp. 133-137)
Section H, H4 Innovation and Technology (pp. 145-149)
Section I, The VRIO model (pp. 160-1)
Corporate-Level Strategy (pp. 166-178)
I2. Change and the Environment of Business (pp. 179-206)
I4. Basic Management Skills (pp. 208-211)
I5. Assigning Tasks (pp. 211-213)
Other than those specific sections, the text is relevant for the examination.
You will NOT be required to remember specific charts, graphs or details about specific
business cases. The examination tests whether you have prepared the material and are
ready to apply it, not whether you can memorize details.
What will be the format of the examination?
As with the midterm examination, the final examination will consist of several multiple
choice questions and some short answer questions. The short answer questions will be
divided into sections and will not require a long essay.
You should, however, expect that the short answer questions will require you to apply the
material to specific cases. In such questions, you should first let the examiner see that
you know the relevant material. Do not simply give an answer to the question; discuss
the alternatives and any key criteria as they affect the specific case.

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You will have 2 hours to write the examination. You will not require a calculator.
Review Notes
what is globalization
onot simply increased world trade, but globalization to take advantage of
savings in acquiring the factors of production
production of heavy industry and many manufactured goods
outside developed countries to take advantage of lower labour
costs and lower costs for administrative compliance, as there are
fewer regulations to satisfy
services diverted to countries with service capabilities but lower
labour costs (computer programming, help desks, call centres)
oworldwide capital markets, easy and fast flow of capital
capital flows become detached from the requirements of
production to generate a separate market in capital itself and in
foreign currencies
new financial instruments for investment, but a shift in risk as
governments back up both depositors and banks, leaving the profits
to the investors but less of the risk
markets are more complex and volatile
as the markets are detached from production, they follow their own
logic rather than the needs of production
onew models for carrying on business
instead of large integrated corporations, you find networks of inter-
related businesses, or even virtual businesses that are actually
networks of linked corporations
orise of the information economy
competitive advantage is driven by information
information itself becomes a product (film, music, databases and
collections of information)
information becomes detached from the process of production and
is managed separately from it
mass customization instead of mass production; you can have what
you want, rather than taking what we have.
oA new view of space
The space of flows (Castells), in which people are linked
electronically to spots, rather than to local neighbourhoods
Hi-tech spaces, low-cost labour spaces, resource spaces and spaces
of no consequence that may become criminal spaces
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