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Rotman Commerce
John Oesch

RSM100 Final Exam Study Guide 1 What are the 4 purposes of goal setting 2 What are the hierarchy of plans 3 Match1 Identify the ways a business a Corporatelevel strategieswill compete in its chosen line of productsservices2Identify the basic courses of action b Functional strategieseach department in the firm willpursue 3 Indentifies the various businesses c Businesslevel strategiesthat a company will be in and howthese businesses will relate to eachother4 Identify each as either corporatelevel or businesslevel ahorizontal integration bdifferentiation strategy cfocus strategy dproduct development ecost leadership fvertical integration gconcentration strategy hinvestment reduction idiversification jgeographic expansion kmarket penetration5 Disneys correction with launching its second ship taking into consideration of the schedule and environment under which it may change its strategy is an example of a Crisis management b Environmental analysis c SWOT analysis d Contingency planning e Benchmarking6 The four steps to the management process are a Planning organizing analyzing controlling b Structuring organizing analyzing controlling c Structuring organizing leading controlling d Planning forming leading controlling e Planning organizing leading controlling7 Managers responsible for supervising the work of employees area Frontline managers b Top managers c Firstline managers d Onsite supervisors e Middle managers8 Which of the following is or are not considered a basic management skill a Negotiation skills b Conceptual skills c Human relations skills d A and B e They are all considered basic management skills9 Which of the following is not a leading cause of wasted time a Telephone b Transportation c Paperwork d Meetings e Email10 Forces that shape corporate culture are a Values of management firms history racial diversity stories and legends b Values of management firms history location racial diversity c Economic trends firms history stories and legends strong behavioral norm d Values of employees firms history stories and legends strong behavioral norm e Values of management firms history stories and legends strong behavioral norm 11 Which of the following is not a stage of the process of cultural change a Analysis of the companys environment b Formulation of a new vision c Survey of opinions from employees d Set up of new system for appraising and compensating enforcement of new values e They are all required to induce cultural change12 When a manager is organizing the specification of jobs to be done within a business and determining how they relate to each other heshe is focusing on thea Organization chart b Chain of command c Job specialization d Departmentalization e Organizational structure13 All of the following are types of departmentalization excepta Functional b Product c Regional d Geographic e Customer14 The three steps to developing a decisionmaking hierarchy are a Assigning tasks organizing activities distributing authority b Mapping tasks assigning tasks distributing authority c Assigning tasks evaluating authority distributing authority d Assigning tasks performing tasks distributing authority e Assigning tasks performing tasks evaluating authority15 Managers have trouble delegating effectively is a The fear that something will go wrong if someone else takes over a job b The feeling that employees will always do anything they can c The sense of always being informed about industry trends d The lack of time for shortrange planning e None of the above
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