RSM260H1 Study Guide - Midterm Guide: Organizational Citizenship Behavior, Job Satisfaction, Hawthorne Effect
Document Summary
Organizations social inventions for accomplishing common goals through group effort. Management getting things accomplished in the org through others manage behaviour. Classical view high specializatn of labour, intensive coordination, centralized decision makin. To maintain ctrl: few workers, except for lower level jobs close supervision > machine pacing. Taylor"s(specialization of labour, rule of thumb) scientific management (job design) determine optimum degree of specialization & standardization. Devlop instructions define work proced. , standardize worker mov"t & breaks for max efficiency. Bureacracy (weber)- strict command chain, detailed rules, high specializn, centralized power, selctn&promtn based on techn competc. Human relations mvmnt critique of classical mgt&bureacy tht advocated mgt style tht were more participative& employee need oriented. Probs:1. strict specialization > incompatible with human needs for growth&achievement, lead employee alienation 2. Centralization>fail to take adv of lower lvl creative ideas&knowledge, org fail to learn from mistakes 3. Strict rules>employees adopt min acceptable lvl of performance 4.
