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RSM100Y1 Study Guide - Final Guide: Specific Performance, Multiple Choice, Session 9

Rotman Commerce
Course Code
Michael Szlachta
Study Guide

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Session 9
What Leaders Really Do
KEY: Managers promote stability and leaders press for change. Only organizations that
embrace both sides of that contradiction can thrive in turbulent times
Leadership and management are 2 distinctive and complimentary systems of action
Most corporations are over-managed and under-led
Difference between Management and Leadership:
Management Leadership
Brings a degree of order and
consistency to quality and profitability
of products
Planning and budgeting  Organizing
and staffing  controlling and problem
Planning designed to produce orderly
Major change is needed in this
competitive and volatile world to
Can’t manage people effectively into
battle; must be led
Setting a direction  aligning people 
motivating and inspiring
Direction setting creates visions and
Visions- don’t need to be original, just
need to serve the interests of
important stakeholders well and be
easily applied to a realistic strategy
Without direction, short-term planning is hard-with no vision and strategy to provide
constraints around the planning process or to guide it
Execs need to align people not organize them- get people moving in the same direction
Aligning: communication challenge, talk to everyone- empowers people- lower level
employees who may have difficulty expressing their ideas
New visions are hard for people to accept-need credibility to get people to believe you
Control mechanisms compare system behavior with the plan and take action ASAP
when a deviation is detected
Purpose of systems is to help normal people who behave normally to complete their
routine jobs successfully day after day
Leadership: burst of energy- articulate the organizations vision in a manner that
stresses the values of the audience they are addressing, helping people grow
professionally and enhancing their self esteem, recognize and reward success
Coping with change demands initiatives from a multitude of people- at diff levels
Important for leaders to experience challenges early in their career- learn from success
and failure-lesson about its difficulty and potential for creating change
Institutionalizing a leadership-centered culture is the ultimate act of leadership
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Some companies give promotions to managers who can nurture leaders and create
many small teams in which people can take on various management/ leader roles
Level 5 Leadership: The Triumph of Humility and Fierce Resolve
Darwin E. Smith is a classic example of a Level 5 leader-an individual who blends
extreme personal humility with intense professional will.
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