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RSM100 Final Exam Study Guide Pt.2

Rotman Commerce
Course Code
Michael Szlachta
Study Guide

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91. Among managerial styles, managers generally request input from subordinates
before making decisions but retain final decision-making power in a(n)
_________ .
a. Cooperative style
b. Democratic style
c. Autocratic style
d. Free-rein style
e. Participative style
92. Canadian managers differ from American managers in all of the following ways
a. They are more concerned with the historical background of subordinates.
b. They are more subtle and subdued.
c. They seem more committed to their companies.
d. They are more open to different cultures.
e. They are less willing to follow the latest management fad.

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93. An approach to managerial style holding that the appropriate behavior in any situation is
dependent on the elements unique to that situation is known as the ______________.
a. Dependency approach
b. Situational approach
c. Conditional approach
d. Contingency approach
e. Variable approach
following except:
a. Flexible working hours
b. Casual dress
c. Unlimited internet access
d. Opportunities to telecommute
e. Profit-sharing
a. Individual
b. Dispersed
c. Network
d. Connected
e. Empowered
96. ______________ are production activities that yield tangible products.
a. Tangible operations
b. Service operations
c. Goods production
d. Goods operation
e. Operations processes
97. Due to the growth of global operations, the smoke, grease, and danger
have been replaced in many companies by _____________.
a. Higher technology
b. Faster workers
c. More service representatives
d. SAP systems
e. Synthetic processes

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98. The quality of a product satisfying a human want requiring raw materials to
be transformed into a finished product is known as _______________.
a. Utility
b. Time utility
c. Ownership utility
d. Production utility
e. Form utility
99. Production managers are in charge of all of the following except:
a. Bringing raw materials, equipment, and labor together under a production plan.
b. Schedule and control work to produce required amount.
c. Control costs and quality levels.
d. Determine wages and salary of subordinates.
e. Control inventory, plant, and equipment.
100. We can describe goods according to the kind of _____________ they
require and services according to the extent of ____________ required.
a. Transformation time, consumer reservation price
b. Production technology, customer interaction
c. Transformation technology, customer contact
d. Formal transformation, informal transformation
e. Materials operation, human operation
101. Operations management is defined as the:
a. A set of methods and technologies used in the production of a good or a service.
b. The systematic direction and control of the processes that transform
resources into finished goods.
c. Production activities that yield tangible and intangible service products.
d. A system in which the service cannot be provided without the
customer physically being in the system.
e. The systematic direction and control of the materials that are used to
produce finished goods.
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