98. The quality of a product satisfying a human want requiring raw materials to
be transformed into a finished product is known as _______________.
b. Time utility
c. Ownership utility
d. Production utility
e. Form utility
99. Production managers are in charge of all of the following except:
a. Bringing raw materials, equipment, and labor together under a production plan.
b. Schedule and control work to produce required amount.
c. Control costs and quality levels.
d. Determine wages and salary of subordinates.
e. Control inventory, plant, and equipment.
100. We can describe goods according to the kind of _____________ they
require and services according to the extent of ____________ required.
a. Transformation time, consumer reservation price
b. Production technology, customer interaction
c. Transformation technology, customer contact
d. Formal transformation, informal transformation
e. Materials operation, human operation
101. Operations management is defined as the:
a. A set of methods and technologies used in the production of a good or a service.
b. The systematic direction and control of the processes that transform
resources into finished goods.
c. Production activities that yield tangible and intangible service products.
d. A system in which the service cannot be provided without the
customer physically being in the system.
e. The systematic direction and control of the materials that are used to
produce finished goods.