RSM100Y1 Final: RSM 100 Final Exam Study Notes

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10 Apr 2011
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Rsm 100 f ina l exam study notes: producing goods & services. Service operations production activities that yield tangible & intangible service products. Goods production production activities that yield tangible products. Utility power of a product to satisfy a human want; something of value. Time utility quality of a product satisfying a human want bec of time @ which made available. Place utility quality of a product satisfying human want bec of where it s made available. Ownership (possession) utility during its consumption / use. Form utility because of its form; requires raw materials to be transformed into a finished product. Operations (production) management systematic direction & control of processes that transform resources into finished goods. Production managers responsible for ensuring operations processes create value & provide benefits. Operations process set of methods & tech used in production of a good / service. Analytic process any production process in which resources are broken down.