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SMC219Y1 Study Guide - Midterm Guide: Personalization, Soft Media, Enculturation

St. Michael's College Courses
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Ted Petit
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Chapter 3 – Organizational Analysis
Organizations A system (network) of ordered relationships and coordinated activities directed
toward specific goals
Structure -The underlying framework that shapes an organization over time.
-Hierarchy: the specific arrangement of job roles and positions based upon
-Differentiation & Specialization: accounts for the division of companies
into units, departments, and positions, each of which performs specific tasks.
-Formalization: the degree to which specific practices must conform to
accepted organizational and professional conventions.
Process Reflects the actual substance built upon the framework of the structure. (an
individual engages in unique behaviours and actions (process) and are constrained
& limited by structure.
Organizational culture: the sets of norms and customs, artifacts and events, and
values and assumptions within an organization.
Performance -Expressive displays that carry symbolic significance in a particular context
-Includes ritual (common routine), sociality (codes of etiquette when
socializing), politics and enculturation (newcomer learns the social
knowledge and skills of the culture).
Narratives -Stories told by members of organization, including personal, collegial and
-Affirm or discourage certain attitudes/activities
Textual -Written/electronic documents (handbooks, statements…)
-Identify what is and isn’t acceptable
Management -How organizational culture is developed by managers: purpose of enhancing
productivity, performance & profits.
Technology -structures work activities, organizational members work roles and
Conventions Describes the norms that govern the technical and creative choices made by workers
in the execution of their duties, art, or craft.
Motivated -There is always a purpose behind them
Shared -For practices to function as norms, they must be internalized by other
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