MGMT 2400 Study Guide - Fall 2019, Comprehensive Final Exam Notes - Tough Love With Mick Molloy, Big Five Personality Traits, Organizational Behavior

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Published on 30 Nov 2019
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MGMT 2400
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What is OB?
What Is OB?
A field of study that investigates the impact that individuals, groups, and structure have
on behaviour within organizations.
The aim is to apply such knowledge toward improving organizational effectiveness
WHY?
To learn about yourself and others
To understand how the organizations, you encounter work
To become familiar with team work
To help you think about the people issues face by managers
Relevant?
People come together and share experiences
Work on goals
Meet to solve problems
Interpersonal Skills
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Recognition of the importance of developing interpersonal skills is closely tied to the
need for organizations to get and keep high performing employees
Creating pleasant workplace makes good economic sense
Companies with reputations as good places to work have been found to generat
superior financial performance
Basic OB Model
Today’s Workplace
Challenges at the Individual Level
- Individual differences
- Job satisfaction
- Motivation
- Empowerment
- Behaving Ethically
Challenges at the Group Level
- Working with others
- Workforce Diversity
Challenges at the Organizational Level
- Improving Customer Service
- Stimulating Innovation and Change
- The Use of Temporary Employees
- Improving Quality and Productivity
- Developing Effective Employees
- Helping Employees with Work- Life Balance
- Creating a Positive Work Environment
- Responding to Globalization
Customer Service
Ob can provide considerable guidance in helping managers create a customer-responsive
culture- in which employees are:
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