Business Administration 3300K Study Guide - Quiz Guide: Customer Switching, Switching Barriers, A.D. Vision
10 Nov 2020
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S4-mis: information technology & sustained competitive advantage: a. Sustained competitive advantage: implementing strategy that is not simultaneously implemented by competing firms & where these firms have significant disadvantages in acquiring the resources necessary to implement the strategy. Temporary competitive advantage: implementing a valuable strategy currently pursued by only few competing firms that do not face significant disadvantage in acquiring the resources necessary. Competitive parity: implementing valuable strategy being simultaneously implemented by various competing firms. Competitive disadvantage: implementing not valuable strategy (no cost reducing/revenue increasing) Create-capture-keep paradigm (clemons1986): it-based customer switching costs as source of sustained competitive advantage for firms selling it applications. 3. 2 causal ambiguity: firm can only imitate resources at low cost when knows what exactly they should imitate. 3. 3 social complexity: socially complex resources & capabilities are costly to imitate: are beyond management"s ability to change rapidly as they evolve and change over time (reputation, trustworthiness, culture)
