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Western University
Business Administration
Business Administration 1220E
Julie Gosse

WESTERN UNIVERSITYORGANIZATIONAL BEHAVIOUR REPORT ROCKWATER INSURANCE DEADWEIGHT LOSS Group Members Joey Thompson Joshua Lo Justin John Noel Grasso Pablo Sajgalik CourseSectionBusiness 1220 Section 011 Professor Julie Gosse thDate March 5 2014 EXECUTIVE SUMMARYJustin Bell assistant operations manager at Rockwater Insurance RI faces a difficult situation and must act quickly in order to prove his competence as a leader to his colleagues Ideally his decision must maintain the firms nolayoff history encourage the tightknit company atmosphere and draw as little negative attention as possible As a new employee in his grandfathers business he must prove himself worthy of the position he was recently controversially given His first challenge is dealing with the declining performance of veteran employee Russell Campbell a strongminded subordinate with a significant amount of influence within the firm To make his dealings even more complicated Russell is a recent widow Keeping this in mind the best course of action would be for Justin to hold a meeting with his uncle and Branch Manager Frank Bell At this meeting it would be advised that he 1 Propose the idea that a new Assistant Sales Manager position be created 2 Recommend himself for this role due to the fact that he is well suited for this position 3 Nominate Russell to be the new Assistant Operations Manager dependent on the conditions that he a Take a minimum 3 weeks paid leave in order to recover to an adequate psychological state to work in a managerial roleb Receive counselling and obtain clearance by medical professionals that he is in sufficient condition If he is not cleared he will continue to take leave but with no pay until he receives clearance c Be trained by Justin to prove that he is capable of working in a dynamic workplace environment Through analysis it is evident that Russells downfall stems from the death of his wife the accompanying change of motivation as well as the age difference between him and Justin The feeling of being overlooked and underappreciated aggravated the situation especially when Justin received the position that Russell was striving for To make matters worse Justins superior Deborah McMillan will not engage in or help deal with any workplace drama most likely a result of her excessive workload It is clear that she cannot continue on with her current level of responsibilities Therefore an assistant sales associate manager position is needed and would be beneficial not only for her productivity but for the firm as a whole The promotion given to Russell one that he arguably should have received long before combined with the treatment he will receive will raise his morale and likely return him to his past working condition His performance issues are not solely due to his personal issues but also to his unfamiliarity with the claims systems as he is not very techsavvy being a baby boomer This is a situation he will not face in his new role Instead he will be able to continue to pass on his years of award winning insurance knowledge onto claims associates but now from a more appropriate position Justin will also be given the opportunity to make a name for himself in a company where expectations surrounding him are high He is motivated and determined to do so and this new blank slate of a position is the perfect opportunity This decision will also maintain the no layoff history and improve the reputation of the company as being a tightknit familyAs a result the best conclusion would be the one stated above A conclusion where all parties benefit and the decision criteria is fulfilled
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