Business Administration 2295F/G Study Guide - Final Guide: Organizational Culture, Customer Service, Job Performance

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Document Summary

The three components of organizational culture (like onion) Observable artifacts: aspects that can easily see or talk abt. Symbols: logo or images that convey messages. Physical structures: building and internal office design. Stories legends, and myths passed down within an organization audience. Ceremonies: formal events that performed in front of. Basic underlying assumptions: engrained beliefs company explicitly states of employees. Solidarity: degree to which group members think and act alike. Sociability: how friendly employees are to one another. Mercenary: employees think alike but are not friendly with one another. Networked: employees are friendly to one another, but everyone thinks differently. Communal: employees are friendly to one another and think alike. Diversity culture: take advantage of a diverse group of employees. Strong culture vs weak culture: strong cultures are not always good. Attraction-selection-attrition framework(asa): employee selected when match org culture and leave or forced out when not a good fit. Anticipatory stage: develop image of what the work would be like.

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