Management and Organizational Studies 2181A/B : Chapter 12 NOTES.docx

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Milford Green

Document Summary

Power: the capacity to influence others who are in a state of dependence: not always perceived or exercised, does not imply poor relationship exists, can flow in any direction. Legitimate power: power derived from a person"s position or job: formal authority, extremes are military and universities, people socialized to accept it, employees cite is as reason for following directives, even across cultures. Reward power: power derived from the ability to provide positive outcomes and prevent negative outcomes: any member can achieve with praise, compliments and flattery. Coercive power: power derived from the use of threat or punishment: lower level, use work-to-rule, generally ineffective and promotes resistance. Referent power: derived from being well liked: especially potent as people indentify with power holder and can be used by anyone in the organization. Expert power: having special information or expertise that is valued (secretaries: most consistently associated with employee effectiveness, women managers perceived to have more than male ones.