Management and Organizational Studies 2181A/B Study Guide - Master Sergeant, Air Canada, Intranet

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Victoria Digby

Document Summary

It"s the process by which information is exchanged between sender and receiver. Focus on interpersonal communication in this chapter: ex. Effective communication: communication whereby the right people receive the right information in a timely manner. Informal communication: chain of command fails to consider informal communication, informal grapevine may spread unsavory, inaccurate rumors across org. These differences suggest a lack of openness in communication. It"s the informal communication network that exists in any organization. It can be word-of-mouth, notes, emails, fax, etc. They can be loosely coordinated (i. e. office grapevine and warehouse grapevine) Performance or just simple gossip: you won"t believe who got fired! Personal and emotionally charged info is usually incorrect. Pros and cons: in some orgs. Jargon: specialized language used by job holders or members of particular occupations or orgs: ex. Ob can mean organizational behaviour to managers or obstetrics to a physicians.