Lecture 1, 12-09-2013
Social science building 4419. [email protected]
The exam will be an applied exam.
Exam question short answer convenience, shopping, specialty, unsought.
A car is a shopping good unless you get something exclusive →then it is a specialty good.
A Rolex is a specialty good, because it is exclusive.
For distribution an exclusive, expensive shopping mall.
Order it at a specialty jewelry store, so in London you could not buy it you maybe should go
In London they would have the cheaper Rolexes but the more expensive one they probably
will not have.
Targeting could be done by past Rolex owners → by warrantee and e-mails.
Or target more exclusive districts like oxford street London England.
Target formula 1, big tennis tournaments.
FOR THE EXAM, YOU SHOULD NOT FORGET THE MIDTERM, BUT THE MAIN FOCUS IS
ON THE FINAL CHAPTERS!!!
Apple always talks about the benefit of the product they have instead of talking about the
Exchange: time and money play a role. With non profit the feeling can play a role as well.
Product: Goods & services & ideas (advertisement about a women's head coming thru the
mirror to scare people to not drink and drive).
Place: place can influence shops. For example cannon online is pretty famous, on the street
corner of London not many people see it.
Trends: Online internet is affected by advertising, sales promotion, personal selling, direct,
Marketing by: business to consumer, business to business, consumer to consumer (kijiji)
Business to business → bigger market, but you also need to manage it.
Marketing occurs: entire industries, for example burgers and cheese.
Wall mart does not has a good brand image and its more production.
Target is more pr related.
Positioning statement is different from a slogan.
Lecture 2, chapter 2 19-09-2013
BCG matrix = Boston Consultant Group Lecture 3, chapter 3 and 4 26-09-2013
Micro environment, the company: top management, finance, R&D, Purchasing, Operations,
Resellers, Physical distribution firms, marketing services agencies and financial
Competitive intelligence: where could you collect this? THIS IS IMPORTANT NOT IN THE
Slide 12: culture: In Canada we believe in cultural diversity (as opposed to assimilation),
respect for human rights, democracy, stability of government... You cannot overcome the
core ones, maybe the secondary ones.
Slide 13: Demographics: a measurable, quantifiable criteria for studying the human
Three big groups: baby boomers, Generation X, Generation Y
Income - middle class squeeze
Education - relates to income
Gender - more women in the workplace
Marriage - less often
Marriage - later on
Marriage - less kids (sometimes zero)
Countries vary in ethnicity: some are quite homogeneous - Canada & US are giant mixing
bowls. How about disabled and how about other demographics.
Social trends: health & wellness, privacy concerns, frugal consumers and the environment.
Technology: THIS ONE IS HUGE
Economic factors: economic climate, interest rates, foreign exchange and consumer
Political Regulatory, Legal
Other acronyms of CDSTEP (macroeconomic) IS PEST OR DEPEST
Lecture 4, chapter 4 and 7 03-10-2013
It depends where you walk, on which kind of the street you sit.
Observations, in depth interview, focus group and projective technique
Conclusive research... can be: descriptive, experimental
Trend: online surveying: Response rates are relatively high
Respondents may lie less
It is inexpensive
Results are processed and received quickly
Geographic: divides the market into different geographic units. Location, cultural,
political/legal, economic. BRIC, Brazil, Russia, India, China,
Whats the next
Lecture 5, chapter 5 10-10-2013
Consumer behavior: use principles and theor
Phychological factors: attitudes
Cognitive aspect reflects what we believe to be true
Affective component involves what we feel about the issue at hand
Behavioral component compromises the actions we undertake with regard to the issue