Management and Organizational Studies 3330A/B : Statistical process control.docx

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3330A/B
• Professor: Rick Burjaw

Document Summary

Four stages: quality inspection: focus on providing information, quality control: focus on monitoring and controlling spc, quality assurance: management programs aimed at ensuring good product quality, total quality management: management philosophy about ensuring and improving product quality throughout the entire organization, quality inspection. When: upon receipt of resources, before transformation operations, first few items coming out of an automated operation, final inspection, customer complaints and returned goods. How much and how often: complete inspection vs. sampling, cost of inspection vs. cost of not detecting defects, cost time and physical possibility, acceptance sampling the method of randomly inspecting a sample of goods and deciding to inspect the entire lot based on the results, take random sample from batch of items, test samples for set of quality charcteristics, accept if defective items is less than number of defective items allowed if more than allowed then reject entire batch some degree of poor quality will occur and that is acceptable.