Management and Organizational Studies 1021A/B Study Guide - Midterm Guide: Performance Management, Job Satisfaction, Job Performance

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MOS 1021A/B Full Course Notes
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MOS 1021A/B Full Course Notes
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Human resource management: h m is the poli(cid:272)ies, p(cid:396)a(cid:272)ti(cid:272)es, a(cid:374)d s(cid:455)ste(cid:373)s that i(cid:374)flue(cid:374)(cid:272)e e(cid:373)plo(cid:455)ees(cid:859) (cid:271)eha(cid:448)iou(cid:396), attitudes, and performance. Customer satisfaction: human capital: an organizations employees (described in terms of their training, experience, judgement, intelligence, relationships and insight) that add economic value to the organization. What do hr departments do: job analysis, gathering detailed information about a job, workforce planning, determining the number and types of employees needed by an organization, recruitment, attracting candidates to fill positions, selection. Involves interviewing or any other tests done to find the best candidate with the knowledge skills and abilities to complete the job: training and development. Three product lines of hr: paperwork and legal issues, training people, adding value to our employees, strategic aspect of hr, co(cid:374)t(cid:396)i(cid:271)ute to the o(cid:396)ga(cid:374)izatio(cid:374)(cid:859)s (cid:272)o(cid:373)petitive advantage. Evidence-based hr: evidence based hr: collecting and using data to show that hr practices have a positive i(cid:374)flue(cid:374)(cid:272)e o(cid:374) the (cid:272)o(cid:373)pa(cid:374)(cid:455)(cid:859)s (cid:271)otto(cid:373) li(cid:374)e o(cid:396) ke(cid:455) stakeholde(cid:396)s.