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Chapter 1
What is ISO 9000? What is its focus?
What does ISO 14000 focus on?
What is the primary goal of HR?
What is IT?
What is globalization?
What are the 3 ways IT influences HRM?
What is Downsizing?
What is employee leasing?
What is outsourcing? What is the point of it?
What is HRIS?
What is TQM?
What is the Six Sigma?
What are the focuses of Baby Boomers? Generation X? Generation Y?
What are 5 corporate strategies?
What is benchmarking?
What are core competencies?
What are business strategies?
What is talent management?
What is strategic HRM?
What are the 9 types of leadership development?
What are 3 things to increase employee performance and productivity?