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Management and Organizational Studies 1022F/G Study Guide - Final Guide: Customer Service, Canada Gazette, Crosswind

Management and Organizational Studies
Course Code
MOS 1022F/G
Suzanne Kearns
Study Guide

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Exam Review
2 hours
2pm—4pm 170 marks
Talbot College 309
Less than 10 questions from mid-term (Exactly same) -25 marks
50 multiple choice
31 fill in the blank
Phonetic alphabet -10 bonus
XMultiple Choice
When did NAP come into force? How
many airports?
National Airports Policy was implemented in 1992
NAP has 27 airports
What’s the agency that are responsible
for security?
Canadian Air Transport Security Authority (CATSA) is
responsible for security
Chicago Convention -Year -How many
November 1944 / 52 States initially / now 190 countries
26 countries had ratified it in April 1947
When was ICAO formed? International Civil Aviation Organization
Part of the Chicago Convention
Formed 1944-1945
How big is Transport Canada? What’s
its role? Whats its activities?
Transport Canada has over 4,700 employees
It is responsible for the policies and programs surrounding air,
marine, road and rail transportation in Canada
What are CARs’ 8 parts? 1. General Provisions
2. Identification, Registration and Leasing of Aircraft
3. Aerodrome and Airports
4. Personnel Licensing and Training
5. Airworthiness
6. General Operating and Flight Rules
7. Commercial Air Services
8. Air Navigation Services
Where does the change of CARs come
CARAC - Canadian Aviation Regulation Advisory Council
CARC - Civil Aviation Regulatory Committee
Names of different airspaces? Class A – High-level controlled airspace from 18000ft to
60000ft. IFR only
Class B – from 18000ft-12500ft IFR and VFR, VFR requires
clearance to enter this airspace
Class C - Typically associated with Terminal control areas and
control zones of large airports, IFR and VFR. If tower is
offline converts into Class E. VFR requires clearance to enter
this airspace
Class D - Typically associated with Terminal control areas and
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