Management and Organizational Studies 2181A/B Study Guide - Final Guide: Organizational Commitment, Formal System, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Communication: information and meaning transferred from sender to receiver. Communication process: info sender encoding message decoding receiver understand. Categories of communication (2: face-to-face, computer-mediated. Verbal communication: sent and received using written and spoken language, reading/writing/speaking/listening, transferring, storing info knowledge in organization. Non-verbal communication: 70-90% of a message conveyed by body language, receivers see non-verbal messages as more credible, believable, and trustworthy sources of information, eye contact often sign of other person"s interest/engagement. Extensive email use has adverse impact on personal relationships. Less effective for tasks requiring communication bandwidth (i. e. negotiation) Motives in wiki study (2: excited to collaborate, don"t want to look foolish. Communicator competence: encode and interpret messages. Noise: distracting stimuli that block transmission. Information richness: depth of information transmitted, highest richness = face-to-face, moderate richness = personal written note, relatively simple and straightforward tasks may be overcomplicated, more complex task, more likely information richness benefits will outweigh costs.